Demo

Customer Service Team Lead

Schneider National, Inc.
Green, WI Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/22/2025

Location : Green Bay, WI, USA

Shift : 2nd Shift

Work model : On-Site

Schedule : FULLTIME; Thursday - Sunday 3 : 30 p.m. - 1 : 30 a.m.

Job overview :

Schneider is seeking a Customer Service Team Lead in Green Bay to be responsible for handling all customer-facing processes, systems and equipment used for daily operations. The Customer Service Team Lead will also resolve problems, build solid working relationships and manage escalations involving Schneider's customers.

Responsibilities :

  • Provide process and technology training to other team members.
  • Work with teams across the organization to analyze and optimize business processes.
  • Effectively communicate with internal and external customers.
  • Act as the team lead and subject matter expert for problem resolution and escalation processes.
  • Provide support and back up to the Customer Service Manager.

Skills and qualifications :

  • Associate degree preferred.
  • Two years of customer service experience preferred.
  • Have strong written and oral communication skills.
  • Able to manage multiple priorities.
  • Pay and benefits :

  • Additional $1.25 per hour on second and third shift, $2.00 per hour on weekends.
  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of
  • customer service benefits

    Salary : $2

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