What are the responsibilities and job description for the Customer Service Team Lead position at Schneider National, Inc.?
Location : Green Bay, WI, USA
Shift : 2nd Shift
Work model : On-Site
Schedule : FULLTIME; Thursday - Sunday 3 : 30 p.m. - 1 : 30 a.m.
Job overview :
Schneider is seeking a Customer Service Team Lead in Green Bay to be responsible for handling all customer-facing processes, systems and equipment used for daily operations. The Customer Service Team Lead will also resolve problems, build solid working relationships and manage escalations involving Schneider's customers.
Responsibilities :
- Provide process and technology training to other team members.
- Work with teams across the organization to analyze and optimize business processes.
- Effectively communicate with internal and external customers.
- Act as the team lead and subject matter expert for problem resolution and escalation processes.
- Provide support and back up to the Customer Service Manager.
Skills and qualifications :
Pay and benefits :
customer service benefits
Salary : $2
