Advisor Client

Job Description :

Location : 2855 Auto Mall Parkway, Fairfield, CA 94533

Essential Duties and Responsibilities

As a Client Advisor with Fairfield Automotive Partners, you are responsible for serving as the organization's representative in all activities connected with the sales of new and used vehicles and related products and services to our customers. The Client Advisor will ensure an extraordinary client experience while creating client relationships and contributing to the dealership's sales targets.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Punctual and regular attendance.
• Successful completion of required training, including but not limited to AtoZ, brand-specific modules, and sales curriculum, in a timely manner and in accordance with applicable deadlines.
• Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times. Promptly follow up with customers and fully answer their questions and address their concerns, seeking assistance if necessary or appropriate.
• Obtain and maintain customer satisfaction scores at or above the national benchmark level.
• Execute company-approved sales processes with each customer.
• Perform all functions necessary to sell products and services at or above the established productivity, efficiency, and profitability guidelines.
• Follow company-approved operational procedures, including plate, key, and lot management procedures.
• Deliver exceptional customer service to 100% of the customers 100% of the time.
• Answer incoming phone and internet leads promptly and according to management expectations.
• Complete CRM-assigned tasks and follow-ups according to company guidelines and management expectations.
• Assist in merchandising and presentation of grounds and products.
• Continually maintain prospects for new customers and new business using phone, mail, email, personal contact, referrals, and all other means available; updating customer information in the CRM tool.
• Regularly and consistently follow up with prospects and customers per organizational / departmental guidelines using the telephone, mail, personal contact, and other means. This specifically includes regular and systematic follow-up with those who have purchased vehicles from you / company regularly and continuously after they have taken delivery. Provide "service after the sale".
• Continually maintain and upgrade "Product Knowledge" of the products and services the company sells and of "competing" products and services.
• Meet with the supervisor regularly to review goals / objectives. Develop a work action plan that achieves those goals / objectives.
• Assist in ensuring that all manufacturer / supplier programs, warranties, etc. are followed and that required records are kept.
• Ensure all sales areas present a neat and clean image in accordance with Fairfield Automotive Partners and the manufacturer's expectations.
• Assist in the collection of past-due customer accounts, POI, and other financing stipulations as requested.
• Use and keep up-to-date accurate records, files, forms, DMS, etc.
• Practice safe work habits, follow the company's safety policies, and use personal protective equipment as required.
• Perform other duties as may be assigned by management.

Job Required Skills and Knowledge

Education, Experience and Certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment