What are the responsibilities and job description for the Mercedes Service Manager position at Schomp Automotive Group?
Job Description :
Location : 555 N Bourne Cir, Farmington, UT 84025
Pay Range : $130,000.00 - $170,000.00 per year
WHO WE ARE :
Mercedes-Benz of Farmington is a world-class, "Best of The Best" award winning dealership. We're driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent - We do it right or fix it fast. We are Respectful - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection.
We're building a world-class team - we operate out of the nicest Mercedes-Benz dealership in Utah, equipped with great employee and guest amenities, including an in-house work-out facility. Our organization is a place with limitless advancement opportunities...if you're looking for a home, not just a job, we hope you will consider Mercedes-Benz of Farmington.
Essential Duties and Responsibilities
As a Service Manager you are expected to be an experienced professional with complete operational understanding of current and advanced fixed operations including Service Drive Process, Shop Structure & Operations, Service BDC Integration, and Superior Customer Relations Skills. The Service Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, nurturing team member enthusiasm, setting and achieving financial objectives, maintaining adequate records, and at all times providing an exceptional customer experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required.
- Punctual and regular attendance.
- Ensure process adherence.
- Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer's benchmark level.
- Maintain departmental compliance with manufacturer warranty and policy procedures.
- Ensure an efficient team environment, support Shop Foreman with providing correct work mix.
- Ability to correctly set and maintain team budgets to meet store gross profit expectations.
- Meet with Service Advisors regularly to review goals / objectives. Develop and support action plans to help the Service team achieve their goals / objectives.
- Advanced knowledge of fixed operations, management, and wholesale relations.
- Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, CP / RO ELR targets, and CP hours per RO targets.
- Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.
- Address customer complaints immediately.
- Ensure all service areas present a neat and clean image in accordance with Schomp and the manufacturer's expectations.
- Oversee safety standards to ensure that the service area and shop comply with safety policies and OSHA guidelines. Routinely inspect all areas to maintain a safe environment.
- Understand, keep up to date and comply with federal, state, and local regulations.
- Strive for harmony and teamwork with all other departments.
- Create a departmental schedule ensuring coverage to meet business needs.
- Recruit and train new team members of departmental processes.
- Responsible for continued development and training of departmental employees.
- Provide regular coaching to employees, allow an opportunity for feedback, correct poor behavior, follow performance management standards.
- Model professionalism and approach all situations as a representative of the company.
- Adhere to the Company's Core Values of Empathetic, Competitive, Adaptable, Consistent and Respectful.
Job Required Skills and Knowledge
Education, Experience and Certification
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Schomp Automotive Group is an Equal Opportunity Employer
Salary : $130,000 - $170,000
