What are the responsibilities and job description for the Transportation Dispatcher position at School District of DeSoto County?
SCHOOL DISTRICT OF DESOTO COUNTY
TRANSPORTATION DISPATCHER
JOB DESCRIPTION
QUALIFICATIONS:
High school or vocational school diploma or equivalent.
Three (3) years’ experience in utilizing transportation and secretarial skills.
Experience in the use of a two-way radio preferred.
Computer proficiency.
Satisfactory criminal background check and drug screening.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of federal, state and district rules and policies pertaining to transportation. Knowledge of county geography and roads. Ability to read maps and route descriptions. Knowledge of Federal Communications Commission (FCC) communication codes preferred. Excellent customer service skills. Ability to communicate effectively with administrators, bus drivers, school staff, and administrators. Ability to work effectively with school system staff and parents. Ability to work independently and as part of a team. Ability to troubleshoot problems and implement corrective action. Knowledge of office procedures and practices. Ability to maintain accurate records. Ability to maintain radio and telephone logs in an organized manner. Basic computer skills. Ability to handle emergency situations. Ability to use sound judgment.
REPORTS TO:
Director of Transportation
JOB GOAL
To maintain accurate records and radio/telephone communications with bus operators and others.
SUPERVISES:
N/A
PERFORMANCE RESPONSIBILITIES:
Service Delivery
Check in drivers for a.m./p.m. routes on appropriate control forms.
Dispatch bus operators and bus assistants via the radio.
Receive, respond to and relay radio information.
Record leave requests for operators and assistants and assign routes as needed.
Transmit instructions and information regarding changes in bus routes, students not attending school, and road closures/detours on a specific route to bus operators.
Assist in arranging coverage for routes affected by absent bus operators, mechanical difficulties and/or emergency situations.
Provide assistance to substitute drivers.
Assist in maintaining attendance records of the bus operators and assistants as needed.
Assist in monitoring assignments of drivers and assistants.
Answer phones and route calls.
Answer routine office calls related to early or late buses and maintain log.
Follow established procedures for emergencies.
Transmit emergency information to buses and supervisors on duty.
Use computer routing system to convey student bus stop assignments to concerned parties.
Perform routine office duties as necessary.
Demonstrate initiative in the performance of assigned duties.
Employee Qualities/Responsibilities
Meet and deal effectively with the general public, staff members, administrators and other contact persons using tact and good judgment.
Follow attendance, punctuality and other qualities of an appropriate work ethic.
Ensure adherence to good safety standards.
Maintain confidentiality regarding school/workplace matters.
Model and maintain high ethical standards.
Maintain expertise in assigned area to fulfill position goals and objectives.
Participate successfully in the training programs offered to increase skill and proficiency related to assignment.
Inter/Intra-Agency Communication and Delivery
Inform schools of bus number and route number changes.
Notify schools regarding late arrivals of buses.
Cooperate with vehicle maintenance department to ensure that enough buses are available to complete all routes and extra pickups.
Exercise service orientation when working with others.
Keep supervisor informed of potential problems or unusual events.
Use effective, positive interpersonal communication skills.
Respond to inquiries and concerns in a timely manner.
System Support
Exhibit interpersonal skills to work as an effective team member.
Follow federal and state laws as well as School Board policies, rules and regulations.
Demonstrate support for the school district and its goals and priorities.
Demonstrate initiative in identifying potential problems or opportunities for improvement.
Prepare or assist in preparing all required reports and maintain all appropriate records.
Participate in cross-training activities as required.
Perform other tasks consistent with the goals and objectives of this position.
*Essential Performance Responsibilities
PHYSICAL REQUIREMENTS:
Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force as frequently as needed to move objects.
TERMS OF EMPLOYMENT:
Salary and benefits shall be paid consistent with the district’s approved compensation plan.
Length of the work year and hours of employment shall be those established by the district.
COMPENSATION:
Compensation for this position is Pay Lane D03
EVALUATION:
Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluation of personnel.
Board Approved:
March 25, 2025
Application Procedure:
https://www.applitrack.com/desotoschools/onlineapp/
