What are the responsibilities and job description for the Financial Aid Assistant position at Schoolcraft College?
Job Summary
Under general supervision, the Financial Aid Assistant will assist students with the Financial Aid application process and provide support services for financial aid applicants via telephone and walk in customers. This is an on campus position, hours may be flexible.
The mission of Schoolcraft College is to provide a transformational and inclusive learning experience designed to increase the capacity of all individuals and groups to achieve intellectual, social, and economic goals. We are committed to creating a positive impact on the communities we serve and value diversity in our students, staff, and programming.
The mission of Schoolcraft College is to provide a transformational and inclusive learning experience designed to increase the capacity of all individuals and groups to achieve intellectual, social, and economic goals. We are committed to creating a positive impact on the communities we serve and value diversity in our students, staff, and programming.
Required Qualifications
- Associates degree.
- Three (3) years customer service experience.
- General clerical skills including accuracy in basic math, filing, proofreading, typing, spelling and data entry.
- Ability to understand and operate appropriate office equipment, including personal computers and working knowledge with Microsoft Word and Excel.
- Ability to work with diverse populations.
Preferred Qualifications
- Financial Aid experience.
Physical Demands
Schoolcraft College is committed to creating an inclusive environment and strongly encourages applications from veterans, individuals with varying gender identities, abilities, and from underrepresented populations. Schoolcraft College is an AA/EEO Employer.
- Writing Skills: Ability to write reports, business correspondence, and procedure manuals.
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
- Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office Environment: This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may involve moving objects of up to 10 lbs., and on occasion, up to 25 lbs.
- Noise Level: The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Hours
25 hours per week
Salary
Pay Range is $19.23-$29.97 per hour
Job Duties
Job Duty Name
1
Description of Job Duty
Assists walk-in customers with general questions and/or financial aid application process.
Essential Duty?
Yes
Percentage Of Time
Job Duty Name
2
Description of Job Duty
Answers and handles incoming phone calls, emails, faxes and digital messaging.
Essential Duty?
Yes
Percentage Of Time
Job Duty Name
3
Description of Job Duty
Assists in financial aid events and student outreach.
Essential Duty?
Yes
Percentage Of Time
Job Duty Name
4
Description of Job Duty
Retrieve, intake, and image incoming mail and student forms.
Essential Duty?
Yes
Percentage Of Time
Job Duty Name
5
Description of Job Duty
Performs other related duties as assigned.
Essential Duty?
Yes
Percentage Of Time
Salary : $19 - $30
