Manager of Peer Support Programs

The Manager of Peer Support Programs is responsible for the management and day-to-day operations of peer support programs and services within the Learning Support Services department. This position reports to the Director of Learning Support Services.

The mission of Schoolcraft College is to provide a transformational and inclusive learning experience designed to increase the capacity of all individuals and groups to achieve intellectual, social, and economic goals. We are committed to creating a positive impact on the communities we serve and value diversity in our students, staff, and programming.

• Bachelor’s Degree in Education or related field as required.

• Five (5) years of experience working with students.

• Experience managing/supervising others.

• Effective communicator (oral and written).

• Strong organizational and interpersonal skills.

• Writing Skills: Ability to write reports, business correspondence, and procedure manuals.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Office Environment: This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may involve moving objects of up to 10 lbs., and on occasion, up to 25 lbs.
• Noise Level: The noise level in the work environment is usually moderate.

40 hrs/week

Pay Range is $24.00-$37.38

1

Manage the day-to-day operations of peer support programs and services in the Learning Support Services Department, for all modes and locations. This also includes management of student employees and student fellows in tutoring, writing support, the PAL Program, International Learning Support, and at the Bradner Library.

Yes

2

Supervise and lead a team of 40-60 student employees.

Yes

3

Create and facilitate initial and ongoing training sessions for student employees and student fellows throughout all peer support programs in LSS.

Yes

4

Manage the student employee performance review process

Yes

5

Collaborate with Director of Learning Support Services to manage the recruitment and hiring of student employees and student fellows.

Yes

6

Manage LSS peer support programs and services website pages and communications, including updates and promotions.

Yes

7

Coordinate and oversee workshops from peer support programs including but not limited to Jumpstart, Final Exam Review, Cultural Coffee Connections, employee socials, team meetings.

Yes

8

Schedule and organize on-campus and remote student employee meetings.

Yes

9

Promote LSS peer support program initiatives and services at college meetings, events, etc. such as student orientations, school daze, in-class presentations.

Yes

10

Maintain attendance data, manage appointments, track entries, and report findings for all peer support programs in LSS.

Yes

11

Work collaboratively with faculty and various departments across campus and increase program visibility.

Yes

12

Other duties as assigned.

Yes