What are the responsibilities and job description for the On-Call PPL Office Staff position at Schoolcraft College?
Job Summary
Schoolcraft College is seeking a dynamic and dependable On-Call PPL Office Staff member to support our Operations Team. This role is integral to ensuring smooth daily operations at the front desk, assisting students with inquiries, and supporting various administrative tasks.
Job Duties
- Answer phones, check and respond to voicemails, and manage email correspondence to assist students with questions and concerns.
- Greet students and visitors at the front desk.
- Distribute PPL schedule books and other marketing materials across campus.
- Handle deliveries to different areas on campus.
- Perform data entry tasks and maintain accurate records.
- Follow up with PPL instructors and students regarding registration and class needs.
- Assist with special projects as needed.
- Collaborate closely with the front desk Operations Team under the guidance of the Operations Manager.
Required Qualifications
- Proficient skill in using Microsoft Office Suite programs (i.e. Word, Excel, Outlook and PowerPoint).
- Proficient skill in typing, data entry and email.
- Strong communication and customer service skills.
- Ability to manage multiple tasks efficiently and effectively.
- Strong organizational skills with attention to detail.
- Team player with a positive attitude and professional demeanor.
- Ability to maintain confidentiality and manage sensitive information.
Preferred Qualifications
- Familiarity with Ellucian Colleague and reporting software programs.
- Experience working in higher education or within an office setting.
Physical Requirements
Schoolcraft College is committed to creating an inclusive environment and strongly encourages applications from veterans, individuals with varying gender identities, abilities, and from underrepresented populations. Schoolcraft College is an AA/EEO Employer.
- Writing Skills: Ability to write reports, business correspondence, and procedure manuals.
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
- Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office Environment: This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may also involve standing and walking for periods of time, and the use of hands and moving objects on occasion, of up to 10 lbs.
- Noise Level: The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary
$16-$18 per hour
Work Hours
Variable, Mon-Fri between 8-5pm
Posting Detail Information
Posting Number
ACO251P
Open Date
03/01/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Salary : $16 - $18
