What are the responsibilities and job description for the Consumer Loan Service Delivery Representative III position at SchoolsFirst FCU?
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Consumer Loan Service Delivery Representative III
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$24.20 - $35.09
Scheduled Weekly Hours:
40
What You’ll Be Doing
Serve the Membership by providing World Class Personal Service, supporting Members Consumer Lending needs primarily via the phone by completing various consumer-lending transactions, submitting consumer loan applications for decisions, gathering relevant loan documents and providing Members with consumer lending information and recommendations. Serves as a technical expert and mentor within the department for level I & II teammembers. Assist with onboarding new teammembers as they complete classroom training.
- Deliver World Class Personal Member Service in a caring, enthusiastic, courteous, professional and efficient manner, while contributing to Consumer Lending goals on accuracy and service quality.
- Serving the Membership over the telephone by answering and processing expert level Member transaction requests and providing product and service information, while supporting various consumer lending call queues.
- Accurately present information and perform tasks associated with originating (applications), processing and funding of various consumer loan products offered by the Credit Union including requesting and gathering relevant documents from Members (registration, income, purchase orders, etc.), entering data to complete transaction and conveying approximate processing times.
- Prepare loans for funding, ensuring all documents and funding terms are correct and forms (if applicable) are properly signed.
- Has an advanced knowledge of consumer lending products and services including all DMV transactions and ancillary insurance products to effectively refer Members to the appropriate area. Identify needs and make recommendations for Members requests. Makes exceptions within limits independently based on expertise and convey specific recommendations when decision is outside authority limits.
- Possesses an expert level understanding of consumer lending servicing, identifying needs, making recommendations, and processing Member requests.
- Communicate all consumer loan decisions (approvals and denials) to Members, advise them of all requirements necessary for loan approvals. Take an active advisor role with denials to understand when a loan should be reconsidered for an approval and advocate with support. Provide expert financial advice to the Member based on the denial codes/comments in an effort to help them garner an approval in the future.
- Handle advanced escalations (i.e. loan denial questions; intricate product questions, etc.) where Members are asking to escalate their situation to a higher level of authority. This includes working the escalation and/or advanced queues taking escalations from Members and teammembers. Works with minimal supervision, using advanced problem solving skills and sound judgment when advocating for Members.
- Provide suggestions for streamlining department and credit union operations.
- Maintain confidentiality of credit union and Member records.
- Perform research on accounts, identifying and completing Member corrections, and following through to resolution.
Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Qualifications
- High School Diploma or GED required
- 3-5 years previous related experience required
- Previous Credit union/financial institution experience preferred
Knowledge, Skills, and Abilities
- Concentrates on caller
- Listens without interrupting
- Expert level knowledge of consumer lending products and services
- Intermediate knowledge of Real Estate products and services
- Asks questions to clarify and verify information
- Recaps transaction to ensure understanding
- Identifies essential information
- Enters information quickly
- Displays expected level of accuracy
- Summarizes transaction clearly and concisely
- Uses correct terminology
- Excellent oral and written communication skills
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
Salary : $24 - $35
