What are the responsibilities and job description for the Customer Service position at Schopmeyer Medicare, Health & Life?
About Us
Schopmeyer Medicare, Health & Life is a family-owned business with integrity and honesty at its core. We provide straightforward health insurance solutions to clients in Madison, MS.
You Are Perfect for This Job If You:
- Live by values of honesty, integrity, compassion, and excellence.
- Align with our mission-driven approach rooted in love for others.
- Thrive in a culture that celebrates accountability, meaningful growth, and shared accomplishments.
- Naturally curious and passionate about discovery.
- Excel in high-energy environments and navigate quiet periods strategically.
- Fulfilling work creating organized environments that help others succeed.
- Genuine connection and exceptional customer service through warm phone interactions.
- Comfortable navigating Apple computers, spreadsheets, and productivity software.
Primary Job Responsibilities:
- First point of contact, creating positive impressions through professional phone interactions.
- Interface with insurance companies to provide customer service.
- Schedule meetings for multiple agents.
- Maintain accuracy in our Customer Relationship Management software.
- Assist with event coordination and hosting.
Optional and Flexible Job Responsibilities:
- Social media marketing.
- Graphic design.
- No-code database setup.
- Simple video editing and posting.
- Research and copywriting for website.
Office/Time Expectations:
Weekly Hours: 32-40 hours.
Location: On-site at Madison office; occasional remote work available.
Vacation Blackout Dates (September 15 - January 15): Our busiest time of year is the Annual Enrollment Period, October 1 through January 20. We require vacations be scheduled outside this window to ensure we're all here when it matters most.
We accommodate life's unexpected moments and want you to be there for important events.
Pay Structure:
- $19 per hour performance-based bonuses.
- $150 monthly to offset health insurance costs.
- 32-36 hours weekly during off-season, February-August.
- 40 hours weekly during busy season, September-December (overtime likely available).
Benefits:
- Paid Time Off (PTO): First year, 48 hours (6 days) in addition to Holidays.
- Paid Holidays (2025): New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Season.
Guiding Principle:
We do the right thing, and God takes care of the rest. Join us if this philosophy resonates with you and you're excited about growing with our team.
Salary : $19
