What are the responsibilities and job description for the Customer Experience Team Leader position at Schreiber Foods?
Job Category : Customer Service Job Family : Product Strategies and Customer Experience Job Description :
The Customer Experience Team Leader is responsible for ensuring customers have a positive and consistent experience with Schreiber's products, services, and brands across all touchpoints. This position owns understanding the Voice of the Customer, contributes to business growth, and meets Schreiber established business plans. This position is also responsible for monitoring and reporting on KPI's and leading cross-functional and customer initiatives that create innovative and mutually beneficial solutions.
What you'll do :
- Responsible for leading, developing, and inspiring a team of customer-centric partners. This includes working collaboratively to establish and monitor performance goals and encourage training and growth opportunities.
- Lead the team in creating a positive customer experience through understanding voice of the customer and proactively providing solutions to maximize customer satisfaction.
- Develops a team culture of accountability, influence, continuous improvement, technological innovation, and advocacy of change through partners, systems, and processes.
- Build internal relationships and understand key business processes to effectively lead a team that communicates and executes to customer requirements and expectations.
- Monitor, maintain and communicate service metrics. Ensure knowledge and utilization of tools needed to perform essential duties.
- Develop and maintain product knowledge to ensure thorough understanding of all product category offerings to customers
- Together with the leadership team, ensures compliance with Food Safety and Food Quality Plans, in addition to customer requirements. Interprets and communicates customer requirements to plant production and / or support groups. Establishes and Audits PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met. Reviews incidents during which the procedures are not met and determines appropriate corrective action for employees failing to follow standard procedures.
What you need to succeed :
Eligible partners will receive :
Sound like a company you'd like to be a part of? Click Apply .
Need extra assistance with the application process? Contact recruiting@schreiberfoods.com or call 920-437-7601.
For positions that require any amount of travel : Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.
Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Salary : $5,000
