What are the responsibilities and job description for the Pension Administration Team Manager position at Schroders Careers?
Overall purpose of the job
Responsible for leading and developing the pension administration team. The Team Manager will be responsible for overseeing all aspects of the teams’ activities, ensuring accurate and efficient processing whilst maintaining a high level of service and good client outcomes. The role requires strong management skills, in depth knowledge of pension products and processes and the ability to proactively collaborate with stakeholders.
About Benchmark
Our award-winning, proprietary solutions cover regulatory, platform and investment services, and are designed to support advisers at every step of their journey – from starting and running a financial advice business more productively and effectively, to accelerating its growth and realising its value.
We support high quality financial advisers with our award-winning technology and support services.
And with our own Financial Advice business, we help families find solutions to meet their needs and aspirations and achieve peace of mind. By providing access to higher quality solutions, we make it easier for them to meet and exceed their goals.
Ensuring good client outcomes, with the client’s interests central to decision making, is very important at Benchmark. Treating Customers Fairly principles are embedded within our organisation and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.
The base
You'll be based at our Schroders Campus near Horsham in West Sussex. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham’s main line train station.
We know that helping you balance personal and professional commitments is a big part of that, so we're open to flexible working. Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need.
What you'll do
• Manage a team of Administrators and Senior Administrators, providing guidance, coaching and performance feedback to ensure a high-performing and motivated team.
• Oversee the end-to-end processes for the team, ensuring timely and accurate processing.
• Develop and implement operational procedures, controls and best practice to enhance efficiency, mitigate risks and improve overall effectiveness.
• Authorisation of cash movements from Client Money Deposit Accounts
• Collaborate with other team managers with Operations to ensure a high level of service is delivered across both the Pension and Platform.
• Monitor and manage issues and work with the relevant teams to resolve problems effectively.
• Drive process improvements and automation initiatives to streamline processes, enhance scalability and reduce manual interventions.
• Report and present accurate MI on team performance, key metrics, and operational issues to the Senior Pensions Manager and Head of Pensions Operations.
• Lead team meetings.
• Actively participate and contribute in all management meetings and in all meetings where representing the Pensions department.
• Setting goals and holding regular check ins with your team whilst driving for high performance
• Attend any necessary service calls with financial adviser firms, third party users and any of our suppliers.
The knowledge, experience and qualifications you need
• Strong SIPP knowledge, wider technical knowledge of both DB and DC schemes
• Demonstrable leadership skills, including effective time management, prioritisation and delegation
• Outstanding numeracy and literacy skills
• Comprehensive pensions experience at supervisory level
• Accurate with excellent attention to detail
• Ability to work as part of a team and autonomously
• Ability to effectively manage and prioritise multiple tasks simultaneously
• Proven track record of working accurately within defined processes
• Excellent communication skills both written and oral
• Confident user of Microsoft Outlook, Microsoft Word and Microsoft Excel
• Pension legislation knowledge and an understanding of applicable HMRC, FCA and TPR regulations
• Proven analytical and problem-solving capabilities
• CF1 Paper: UK financial services, regulation and ethics – CII
• FA2 Paper: Pensions Administration - CII
What you'll be like
• Promoter of the Treating Customers Fairly principles, and deliver your own responsibility for the duty of care to our clients
• Self-Starter, willing to learn and embrace change
• Positive attitude
• Excellent time management and ability to prioritise work
• Proven ability to engage and motivate others
We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics
