What are the responsibilities and job description for the Part-Time IT Support Technician position at Schuette Metals Inc?
Schuette Inc. has been a trusted leader in full-service metal fabrication since 1957, consistently delivering exceptional products through the use of cutting-edge technologies. We pride ourselves on not just meeting, but exceeding customer expectations. Specializing in metal fabrication, Schuette Inc. produces complex components for a wide range of OEMs across industries such as architecture, agriculture, construction, defense, industrial sectors, and access equipment. Over the years, we have continually expanded our capabilities, earning the trust of global OEMs.
The IT Support Technician will be responsible for making sure the computers in the office space and Plant 1 and 2 remain in working condition, adding new users to Active Directory, and helping users navigate issues that may arise daily.
Ideal Schedule: 10:00 AM to 2:00 PM Monday through Friday
Why Schuette?
- Climate controlled facilities with excellent fume extraction!
- Work on a wide range of operating systems
- Work with cutting edge Automation and manufacturing
- Grow your computer skills in a fast-paced environment
- Learn to think on your feet and troubleshoot quickly
- Flexible work hours as necessary
- Access to an onsite Health Clinic
- Educational Assistance Program
Responsibilities:
- Provides technical support via phone, email or in person to corporate and remote users of computer applications and hardware (e.g, PCs, servers, mainframes)
- Investigates and resolves user issues
- Troubleshoots software, hardware, and network issues.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems. Also responsible for documentation for system maintenance and development.
- Identifies, scans and cleans infected desktop/laptop systems
- Documenting and updating processes as solutions are found for computer related issues
- Performs other duties and responsibilities as request or required.
- Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor.
Qualifications:
- Education: Currently enrolled in an IT-related program (2-year or 4-year degree), or equivalent experience.
- Experience and/or Training: Knowledge of Windows 10/11, basic computer skills, call center or customer service experience, and strong communication skills.
- Technology/Equipment: Computer hardware, basic coding knowledge, and understanding of virtual machines.
- Other: Strong desire to learn and grow within the IT field.
Schuette Inc.is an Equal Opportunity Employer
