Shift Supervisor

Summary/Objective 
Shift Supervisor oversees the day-to-day operations of the restaurant, under the direction of the General Manager and Assistant General Manager. This is an hourly key-holder position and weekend brunch shifts, Saturday and Sunday 9 am-4 pm are required. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Under the direction of the General Manager, supervises hourly restaurant team including making floor plans, zones, cuts, service, and training of staff.
2. Engages all guests to ensure 100% guest satisfaction and rectifies any negative impressions.
3. Ensures standards for product quality and service are well-maintained
4. Set the example for exceptional customer service by providing prompt, courteous, and efficient service to guests.
5. Monitor the service quality of the serving staff and address any issues or opportunities for improvement.
6. Training and development of all newly hired staff.  Reports back to GM/AGM on new hire progress. 
7. Open/close restaurant per the outline provided by the Schulson Collective and from the direction of the General Manager.
8. Monitors liquor costs and labor costs.
9. Submits nightly reports on service, sales, labor & liquor costs, negative impressions, etc. Ensures nightly deposits are accurate and secured.
10. Ensures restaurant is at or above Schulson Collective standards in terms of cleanliness; reports any Facility repairs as needed.
11. Consistently meets standards outlined within the Schulson Collective’s Core Values.  
12. Maintains organized employee files to ensure compliance.

Supervisory Responsibility

This position is directly responsible for leading hourly staff within the assigned restaurant.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.

Required Education and Experience

1. Bachelor’s degree (BS/BA) in Restaurant Management, Hospitality Management, or related field preferred.
2. 2 or more years of experience in Restaurant Management or similar supervisory role.
3. Knowledge of industry trends, menu creation, coaching/training, and building a teamwork culture.
4. Knowledge of Microsoft Office products, DolceClock, OpenTable, Resy, and TripleSeat.
5. Prior knowledge/use of Toast or similar POS is preferred.
6. Excellent written and verbal communication and problem-solving skills
7. Must be able to work flexible hours and days.
8.  Must exhibit top-notch teamwork.

Other Duties

Please note, that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.