What are the responsibilities and job description for the Assistant Front Office Manager - Graduate by Hilton Lincoln position at Schulte Companies?
Collegiate Hotel Group®, is seeking an Assistant Guest Service Manager to join Graduate Lincoln and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Acts as the “Service Champion” for the Front Office and assists in leading all Front Office operations by setting and maintaining a high level of guest service
- Interacts positively, professionally, and promptly with guests to resolve issues
- Trains Associates and monitors all service levels provided by employees to guests and other fellow Associates.
- Assists the Departmental Manager with interviewing, hiring and onboarding Associates
- Assists the Departmental Manager with the creation of employee schedules in timely manner
- Monitors daily status of rooms, rates, discount rates and packages
- Maintains current list of available rooms for walk situations
- Assists with the coordination of the blocking of rooms for groups
- Communicates hotel's unique design elements for effective storytelling
- Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
- Solicits employee feedback and utilizes an “open door” policy
- Ensures staff communicates effectively with other hotel departments
- Maintains productive relationship with Valet Parking provider
- Pre-registers guests according to standards
- Monitors and ensures VIP arrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Coach, counsel and discipline Associates when necessary, using correct documentation and techniques.
- Works nights, weekends, and holidays as needed
- Other duties as assigned
EDUCATION AND EXPERIENCE
- Minimum of 1 years in Supervisory role in Front Office operations
- High School Diploma/GED, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of hotel Front Office operations
- Basic math/cash handling skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
BENEFITS/ PERKS
- Work today, get paid today, with Daily Pay!
- Free telemedicine and virtual mental health care access for all team members starting day one!
- Multiple health insurance and life insurance options
- 401k plan company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships more!
- The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
- Collegiate Hotel Group is an Equal Opportunity Employer.
Compensation: $40,000-$50,000
Salary : $40,000 - $50,000
