What are the responsibilities and job description for the Guest Service Representative (FT) - Graduate by Hilton East Lansing position at Schulte Companies?
Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate by Hilton East Lansing and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcomeamenities
- Escort VIPs to room and check themin prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts tomanagement
- Maintains front desk area to be clean andorganized
- Assisting with lobby activation asneeded
- Utilize proper procedures when handling guest PPIdata
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Alwaysretrieve necessary identification documents and form of payment upon guest arrival
- Other duties asassigned
EDUCATION AND EXPERIENCE
- Prior Customer Service Experience
- High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally andin writing
- Ability to exceed expectations of guests and teammembers
- Excellent time managementskills
BENEFITS/ PERKS
- Work today, get paid today, with Daily Pay!
- Free telemedicine and virtual mental health care access for all team members starting day one!
- Multiple health insurance and life insurance options
- 401k plan company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships more!
- The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
- Collegiate Hotel Group is an Equal Opportunity Employer
Compensation: $16
Salary : $16
