What are the responsibilities and job description for the Hilton Garden Inn Wallingford Front Office Manager position at Schulte Companies?
Emerald Hospitality Associates is seeking a dynamic, service-oriented Front Office Manager to join our team! EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.
What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! EHA provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.
JOB DUTIES AND RESPONSIBILITIES
- Provides direction and leadership to associates at the front desk.
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
- Process all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, and in person.
- Assists guests during all aspects of their stay to include switch and accurate check in and check out.
- Communicates with Housekeeping to ensure that all cleaned rooms are entered into the computer system.
- Responsible for assisting the General Manager with room inventory control and maximizing room revenue.
- Assists the Director of Sales in all areas including sales calls and marketing programs.
- Coordinates the delivery of guest services by all hotel departments and outside businesses.
- Make recommendations regarding front desk budget and manages expenses within approved budget constraints. Responsible for the inventory, purchasing, disbursement, and cost control for all front desk items.
- Manages the human resources function in all areas of the front desk in order to attract, retain, and motivate associates: hire, develop, empower, coach and counsel, conduct performance reviews, resolve problems, and provide open communication for all associates.
- Schedules associate's in accordance with forecasted occupancy, adjusts staffing as necessary for sudden changes in business levels. Covers shifts of absent associates.
- Maintains information and communication sources to include log book, and switchboard.
EDUCATION AND EXPERIENCE
- High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
- General knowledge of bookkeeping and auditing procedures required.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to communicate effectively verbally and in writing
- Demonstrated ability to lead a team
- Excellent attention to detail
- Financial savvy
- Proficient in Microsoft Office
PERKS/BENEFITS
Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more!
- Emerald Hospitality Associates is an Equal Opportunity Employer.
Compensation: 50,000-55,000
