What are the responsibilities and job description for the Reservations Manager- Hotel Washington position at Schulte Hospitality Group?
Work today, get paid today! Hotel Washington believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!
Hotel Washington is seeking a dynamic, service-oriented Reservation Manager to join our team! HW is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join HW you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! HW provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Hotel Washington is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Job Duties And Responsibilities
Work Today, Get Paid today with DailyPay!
Hotel Washington is seeking a dynamic, service-oriented Reservation Manager to join our team! HW is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join HW you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! HW provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Hotel Washington is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Job Duties And Responsibilities
- Manage, process, and handle group rooming lists, standard reservations, emails, VIP reservations, site visit reservations, group billing setup, by inputting data into HMS, Synxis, and Delphi. The position requires frequent interaction with the group contact and/or housing companies on a daily basis and making sure the perimeters of each group contract are met. When required, meet with the client in person to discuss their group and billing and will be present at any precons that are scheduled.
- Create and distribute the weekly 14-day ops forecast.
- Manage commission verification/payout in coordination with accounting.
- Lead weekly group cut off and pick up meeting.
- Proactively scrub arrivals over forecasted sell out dates to help reduce no shows and revenue loss.
- Become the reservation point of contact for select transient BT and Diplomatic accounts, working closely with transient sales manager.
- Collaborate with the front office and commercial division to resolve all guest reservation issues and ensure all reservation requirements are met.
- Oversee reservation administration, inputting/downloading of rooming lists, inputting all group routing and group notes, assigning suites, monitoring housing bureaus, assigning comp units, contract concessions, approving or denying cutoff date extension requests for group blocks.
- Support commercial leaders with various weekly and ad hoc reports. i.e., report packet for the weekly commercial strategy meeting.
- Help manage and maintain group and transient inventory including but not limited to room accommodation and rate inventory controls.
- Consistently offer professional, friendly and engaging service equivalent to AAA-4 diamond standards.
- Perform various other duties as assigned to meet business objectives
- Hotel Management, Business and/or related degree preferred
- A minimum of two (2) years front desk/reservations management experience with multiple systems is required.
- Preferred system experience includes HMS, Synxis, Delphi FDC, and Ideas/Duetto
- Exceptional service and customer relations skills with ability to foster effective relationships with staff, management and clientele.
- Excellent verbal and written communication skills and ability to communicate ideas and concepts.
- Highly proficient in computers including, but not limited to Internet, Microsoft Office programs and hotel sales related programs.
- Strong attention to detail.
- Ability to make quick and efficient decisions to benefit the team and guest.
- Ability to use a moderately complex computer system and troubleshoot software problems.
Work Today, Get Paid today with DailyPay!
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- Hotel Washington is an Equal Opportunity Employer.
