Catering and Conference Service Manager

Collegiate Hotel Group® , is seeking a Catering & Conference Services Manager to join Graduate by Hilton East Lansing and its wonderful team of hospitality enthusiasts.

RESPONSIBILITIES INCLUDE :

• Understand and champion the Graduate brand and strategy; be a storyteller!
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer interaction.
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions.
• Respond to all inquiries within 24 hours. Provide prompt and accurate responses to all client requests for proposals and information
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events.
• Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event.
• Quote pricing to clients within provided guidelines and utilize business reviews as needed.Seek approval by the Director of F&B or Chef as needed
• Entertains qualified potential clients in accordance with company and property policies and procedures.
• Achieve all predetermined sales goals for revenue and sales activity.
• Organize banquet or catering services and plan any changes to the configuration of the event space.
• Upsell any catered events; work to book events from groups already committed on the rooms side.
• Service, plan and greet all groups as needed. Work with operational team to create, distribute and coordinate event orders and resumes, lead BEO & resume meetings.
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
• Log all inquiries and communication in Delphi and utilize OnQ & Synxis as needed. Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented. Maintain existing accounts with active trace / follow up system.
• Make sure billing is up to date; follow up on any deposits and make sure commissions are clearly marked.
• Coordinates conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel
• Sign contractual agreements
• Participate in Quarterly / Annual Business and Marketing Plans and assist with the budget process
• Ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS AND ABILITIES

BENEFITS / PERKS