What are the responsibilities and job description for the Conference Services Manager - The Starling position at Schulte?
JOB DUTIES AND RESPONSIBILITIES
- Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
- Coordinates conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel
- Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
- 6Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
- Sign contractual agreements and usually keep records of all communications in writing
- Meet with the heads of other departments in the hotel to coordinate any planned events
- Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
- Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
- Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
- Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
- Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
- Perform any other job-related duties as assigned
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS AND ABILITIES
