What are the responsibilities and job description for the Front Office Manager - Graduate by Hilton Minneapolis position at Schulte?
Collegiate Hotel Group®, is seeking a Guest Service Manager to join Graduate by Hilton Minneapolis and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Monitors daily status of rooms, rates, discount rates and packages
- Maintains current list of available rooms for walk situations
- Coordinates blocking of rooms for groups
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
- Communicates hotel's unique design elements for effective storytelling
- Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
- Reviews guest satisfaction results and property audits to identify areas of improvement
- Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
- Ensures staff communicates effectively with other hotel departments
- Maintains productive relationship with Valet Parking provider
- Regularly reviews department budget to meet budgeted wages and general expenses
- Ensures prompt and courteous service to guests
- Pre-registers guests according to standards
- Completes and monitors employee schedules
- Monitors and ensures VIP arrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Hires, trains and develops direct employees
- Interacts positively and professionally with guests to resolve issues
- Acts as Manager on Duty as required
- Works nights, weekends, and holidays as needed
- Other duties as assigned
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS AND ABILITIES
BENEFITS / PERKS
