Front Office Manager- Graduate Richmond

Collegiate Hotel Group®, is seeking a Front Office Manager to join Graduate by Hilton Richmond and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms for groups
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Communicates hotel's unique design elements for effective storytelling
• Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
• Reviews guest satisfaction results and property audits to identify areas of improvement
• Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
• Ensures staff communicates effectively with other hotel departments
• Maintains productive relationship with Valet Parking provider
• Regularly reviews department budget to meet budgeted wages and general expenses
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Completes and monitors employee schedules
• Monitors and ensures VIP arrivals are executed to highest standard
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Hires, trains and develops direct employees
• Interacts positively and professionally with guests to resolve issues
• Acts as Manager on Duty as required
• Works nights, weekends, and holidays as needed
• Other duties as assigned

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS AND ABILITIES

BENEFITS / PERKS