What are the responsibilities and job description for the Parts Counter Advisor position at Schumacher Auto Group Inc?
The Parts Counter Advisor is a customer service role focused on selling automotive parts to both retail customers and internal service departments, by accurately identifying needed parts, providing pricing information, and ensuring timely delivery while maintaining a high level of customer satisfaction; essentially acting as the primary point of contact for all parts-related inquiries within the dealership. This position will support GM, VW and all other car lines for the Company’s Collision shop.
Essential Job Responsibilities
- Greeting customers and understanding their needs for parts, whether in person, over the phone, or online.
- Accurately identifying required parts using vehicle identification numbers (VINs) and parts catalogs.
- Providing detailed information about parts, including pricing, availability, and compatibility.
- Processing parts orders and ensuring timely delivery.
- Addressing customer concerns and resolving issues related to parts orders
- Maintaining accurate inventory levels of parts by checking stock and placing orders with suppliers.
- Managing back orders and communicating estimated delivery dates to customers.
- Working closely with service advisors to ensure accurate parts are ordered for repair jobs.
- Communicating with the parts manager regarding inventory levels and customer feedback.
- Cross-selling related parts to customers based on their needs.
- Issue purchase orders to external suppliers as needed.
- Assist with invoicing and payment processing of purchase orders as needed.
- Maintaining a clean and organized parts department to enhance customer experience.
- Other tasks as assigned by management.
Education/Requirements:
- High School Diploma or GED.
- Basic understanding of automotive systems and parts identification is required.
- Must have prior experience with working at a parts department for VW and GM product lines.
- Familiarity with parts ordering systems and dealership management software is required.
- Ability to identify customer needs and present suitable options in the parts department.
- Strong written and verbal communication skills required.
- Strong organizational skills with the ability to manage multiple tasks and customer service simultaneously.
- Familiarity with CRM systems and customer data management tools.
- Positive attitude.
- Strong work ethic.
- A valid driver's license and 3 years of clean driving record are required.
Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Schumacher Automotive Group
Schumacher Auto Group is an industry-leading Car Dealership Company with award-winning car brands in the West Palm Beach, North Palm and Delray areas, with exceptional team members. We have a strong focus on putting our employees, customers and community first in everything we do.
