What are the responsibilities and job description for the Customer Service Returns Specialist position at SCHUTZ CONTAINER SYSTEMS INC GROUP?
Job Details
Job Location: Fontana, CA - Fontana, CA
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
Background and Description
Since its foundation in 1991, SCHÜTZ CONTAINER SYSTEMS has developed the largest IBC production network in the US, and is recognized as not only the leader in sustainable packaging, but also as a benchmark innovator. Today, in our 13 production locations, more than 1000 employees are active in the field of next-generation packaging solutions. With emphasis on quality, flexibility and innovation we set the benchmark in our markets – starting with the utilization of a sophisticated quality management system in our production processes.
CUSTOMER SERVICE RETURNS SPECIALIST
Duties include, but are not limited to:
- Support the Reconditioning Services (RS) Manager in the execution of RS initiatives
- Act as primary Customer Service Return Logistics Rep
- Maintain and execute SAP processes related to intercompany RS activities.
- Work in collaboration with reverse logistics team and plant personnel
- Support customer service groups with reverse logistics programs and related inventory levels
- Oversee special RS programs in place with customers
- Assist plant personnel as needed with any container return issues
- Support Accounts Payable with any RS invoice issues
- Facilitate removal of empty containers from the facilities of end users
- Ensure shippers comply with regulatory guidelines for IBC / drum returns (DOT, EPA, UN, etc.)
- Prompt determination of means for return
- Creation of return documents and bills of lading
- Obtaining MSDS documents when necessary from creation of return requests
- Reviewing open return requests and determining status
- Monitor and support all activity between third party cleaning facilities and customers
- Contact end-users to communicate fees and methods of disposal for returned containers that do not meet our return stipulations
- Other duties as assigned
Requirements
- 3 years of related business experience at a multi-site and fast-paced company (preferred)
- Freight logistics knowledge (required)
- Microsoft Office (Word, Excel) (required)
- SAP experience (preferred)
- Chemical knowledge (preferred)
- Must have high initiative and be self-motivated
- Strong multi-tasking and organizational skills
- Excellent follow-up skills
- Must have excellent problem solving skills
- Strong verbal and written communication skills
- Strong team member and individual contributor
