Customer Service Representative - Returns

Company Description:

Schuetz Container Systems is a world-class leader in the manufacturing of industrial containers across multiple business lines. In addition, our sister company, Cardinal Container Systems, reconditions industrial packaging for use in a wide range of commercial applications. A vital part of this process involves the collection and return of used containers that can be reconditioned in our state of the art factories and reused by our diverse customer base.

Background:

Schuetz Container Systems’ (SCS) reconditioning services, which also operates as the Cardinal Container Systems (CCS) brand, is a value added service that encompasses the economical and ecological retrieval and reconditioning of used industrial packaging. All reconditioning facilities are equipped with state-of-the art “green” technology and all procedures applied are ecologically sustainable. The Reconditioning Services group (RS) handles the multi-faceted process of the return of empty plastic containers from the consumer's facility through to the resale of a reconditioned unit. This process involves multiple steps including marketing the program, educating the consumer on return stipulations, organizing the logistics and tracking of returns, administrative functions, and providing superior customer service through the process. Once the unit is returned to one of our reconditioning facilities each container is extensively examined to determine if it can be reconditioned in its entirety or if some part of it must be repaired or replaced. Cleaned units are sold, generally on the wholesale market, to manufacturers for transport of their product. Parts which have been graded as not reusable in the unit are recycled as plastic regrind or scrap metal. There are multiple departments involved to ensure that the Reconditioning Services Group operates successfully, effectively, and profitably.

Summary:

The goal for this position is to support the reconditioning services group and monitor outside relations with servicers and customers to ensure the returns are being processed and returned according to our guidelines and regulations.

Duties include, but are not limited to:

• Support the Reconditioning Services Manager in the execution of RS initiatives.
• Maintain and execute SAP processes related to intercompany RS activities.
• Work in collaboration with return logistics team and plant personnel.
• Oversee special RS programs in place with customers
• Assist plant personnel as needed with any container return issues.
• Support Accounts Payable with any RS invoice issues.
• Facilitate removal of empty containers from the facilities of end users
• Ensure emptiers comply with regulatory guidelines for IBC returns (DOT, EPA, UN, etc.)
• Prompt determination of means for return.
• Creation of return ticket documents and bills of lading.
• Obtaining MSDS sheets when necessary from creation of return tickets.
• Reviewing open return tickets and determining status.
• Contacting end-users to communicate fees and methods of disposal for returned containers that do not meet our return stipulations.
• Other duties as assigned.

Requirements:

• 2 years of related business experience at a multi-site and fast-paced company (required)
• Microsoft Office applications and Excel (required)
• Freight logistics knowledge (preferred)
• Chemical knowledge (preferred)
• Must be self-motivated and have a high level of initiative
• Must have excellent problem solving, and organizational skills

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• What salary range are you looking for?

Experience:

• SAP: 2 years (Preferred)
• Returns: 4 years (Preferred)

Work Location: In person

Salary : $45,000 - $52,000