What are the responsibilities and job description for the Appointment Coordinator position at Schwartz Mazda?
What We're Looking For
Our growing Service Department is looking for ambitious, goal-oriented individuals to join our team. No automotive experience required. Customer service professionals looking for an opportunity to grow and develop your career apply here!
BENEFITS:
- Best hours in the industry
- Spa Days
- Amazing culture
- Great pay
- Opportunity for advancement
- Incredible longevity bonuses
- Fun team outings
- Amazing paid training
- Medical
- Vision
- Dental
- 401k W/ Match
- HSA
- Paid Maternity Leave
What We Offer
- Salary, commission, and bonus-based pay plan
- Training onsite.
- With a rapidly growing dealership, there is always potential to grow. Schwartz is a fun, growing and always improving work environment. We truly have a team environment with many company outings and fun competitions.
- Medical, vision, dental
- 401 with Match
- HSA
- Paid Vacation
Responsibilities
- Responsible for taking incoming calls to the service department, booking service appointments and maintaining proper scheduling, calling customers to confirm appointments, reaching out to customers to come in for service and follow up on recent service visits.
- Be available to respond to email inquiries in a professional, well-spoken manner
- Assist customers with service related questions and concerns.
- Check email frequently and respond to inquiries immediately
- Deliver inquiries/messages intended for other sales personnel and departments promptly
Qualifications
- Ability to work Full Time including Saturdays and some evenings.
- Confident, pleasant and professional phone voice
- Possess time management skills and be able to work independently
- Not scared of the word "No"
- Take direction well
- Must like being part of a TEAM
Schwartz Mazda is a fourth-generation family owned business dedicated to the most positive customer experience. We pride ourselves on our reputation and the way our employees are treated, which reflects on the way we treat our customers! Our employees and customers have been like family for over 105 years. Every employee is appreciated, because each one directly contributes to the success of the dealership. We believe that when our employees are happy, it shines through to our customers.
Schwartz Mazda Consistently wins top dealers awards every year such as: Cargurus and Carfax top dealer awards, Mazda Presidents Club (top 50 dealers) Mazda Gold Cup Award (top 200), Eastern Monmouth Country Chamber of Commerce Spinnaker award for best neighborly business. As well as having some of the top rating of 4.8 Stars on Google, People love us award on yelp, 4.9 stars on Carfax and 5 Star rated on Glass door.
Schwartz Mazda/Truck Center is an Equal Opportunity Employer. We respect and seek to empower everyone and support the diverse cultures, perspectives, skills and experiences within our workforce.
