What are the responsibilities and job description for the Telecom Coordinator position at Schweiger Dermatology Group?
Schweiger Dermatology Group's Ultimate Employee Experience:
- Multiple office locations, find an opportunity near your home
- Positive work environment with the tools to need to do your job and grow
- Full time employees (30 hours per week) are eligible for:
- Medical (TeleHeath included), HSA/FSA, Dental, Vision by 1st of the month after hire date
- Company HSA contribution
- Eligible for 401K
- Your birthday is an additional personal holiday
- Company Sponsored Short Term Disability
- Pre-tax savings available for public transit commuters
- Part-time employees (less than 30 hours)
- Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
- Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services
Job Summary: Full-Time Telecom Coordinator at our NYC Central Office. The Telecom Coordinator will support and maintain the telecommunications systems across our network of offices, ensuring efficient communication and high-quality service for patients and staff.
Schedule: Monday - Friday 9am - 5pm
Travel: While primarily a remote position, employee is required to attend monthly in office cadence. From time to time, additional in-person team meetings may be required as well.
Essential Functions:
- Manage daily operations of telecommunications systems, including phone setups, call routing configurations, and call recording settings.
• Troubleshoot telecom issues, coordinating with vendors and IT to resolve system outages and errors efficiently.
• Oversee telecom equipment distribution and setup, ensuring offices have functional devices and hotline support for urgent patient calls.
• Provide user support and training materials for office staff on telecom systems, particularly during new office integrations.
• Maintain documentation of telecom systems, configurations, and troubleshooting logs; generate reports on call volumes, performance, and service quality.
• Collaborate on telecom projects, including system upgrades, office integrations, and call routing improvements. - Other duties as assigned by supervisor on an as needed basis.
Qualifications:
Required Qualifications:
- Proficiency with telecom hardware, VoIP systems, and call center routing.
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Excellent verbal and written communication skills
- Ability to take instruction and follow procedures accurately, with attention to detail
- Able to communicate effectively with individuals at all skill levels, explaining issues and solutions clearly without relying on technical jargon
- Relevant work experience
- College Degree
- Working knowledge of HIPAA & OSHA compliance
Preferred Qualifications:
- Relevant experience in telecom systems
- Experience in healthcare or a similar regulated environment
- Prior experience with telecom platforms such as BroadSoft and NICE inContact
- Familiarity with network troubleshooting and telecom provider coordination
- Adaptability and ability to thrive in a dynamic, fast-paced setting
- Skilled in accurately handling repetitive system inputs and updates, with an understanding of the underlying information to ensure data integrity and accuracy
