What are the responsibilities and job description for the Broadband Field Technician - Mille Lacs area position at SCI Broadband?
Job description
Job Description: Broadband Technician Full Time Position M-F 8:00am – 5:00pm
Locations: Lake Mille Lacs Area
Reports To: Supervisor
Department: Service
FLSA Status: Non-exempt
Primary Job Functions
- Installation and change of service for residential voice, video, and data services following company procedures to ensure consistently high quality of service.
- Trouble shooting and repair services from tap to customer premise equipment for HFC network, and from demark box on house to ONT for Fiber to The Home customers.
- Working independently and maintaining good organization.
- Record and document all required information on work orders.
- Perform on-call duties as required.
- Locate and mark underground facilities as required.
- Communicating effectively with customers and CSRs, both orally and written.
Benefits:
Competitive wage, voice video and data services provided at no charge to you if you live within our system, 401K with company match, health, vision, dental, and life insurance, short-term disability, paid vacation and holidays, ongoing training, company provided vehicle, smart phone, laptop, tools, and more.
Experience and Education:
- HS Diploma/G.E.D required
- Broadband / Telecommunications / Low Voltage service and or installation a plus.
- Maintain a current valid driver’s license and good driving record. No DUI’s within the last 5 yrs.
Job Summary
This Position involves servicing the customer from the cable system tap to the customer premise equipment. And in the case of fiber to the home (FTTH), servicing the customer from the demark box on the house to customer premise equipment. You will receive training on proper customer drop installation, and RF troubleshooting, as well as fiber light readings. You will also receive training on Voice, Video and Data Service configuration and troubleshooting. You will be required to manage multiple work orders in an efficient manner, including finalizing work orders from the field as they are completed. This position also requires effective oral communication with the customer in order to educate the customer on newly installed services, or repair.
Technical Skills
- Ability to read system maps.
- Able to operate VOM, Signal Level Meter, Fiber Light Meter
- Knowledge of OSHA rules in order to perform job safely.
- Knowledge customer premise equipment set-up and operation.
Performance Skills
- Good decision making
- Follow company policies and procedures
- Effective interaction with other departments
- Effective interaction with the customer
- Reporting clear and concise information on completed work orders
- Self motivated and able to work without direct supervision
- Good time management
- Ability carry, climb and operate extension ladder (approx. 27’ 90 pounds)
- Ability to work in all kinds of weather
Job Type: Full-time
Pay: From $24.00 - $28.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible spending account
- Life insurance
- Paid time off
- Vision insurance
- Employee assistance program
- Disability Insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
License/Certification:
- Driver's License (Required)
Work Location: In person
Job Type: Full-time
Pay: $24.00 - $28.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Flexible spending account
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
- On call
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $24 - $29
