What are the responsibilities and job description for the Customer Service Representative - Part Time position at SCI Shared Resources LLC?
Job Summary
SCI Shared Resources LLC is seeking a skilled and compassionate Customer Service Representative - Part Time to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to families and visitors, ensuring a warm and welcoming experience in our facilities.
Key Responsibilities
• Greet and assist guests and visitors, offering support and guidance as needed
• Notify staff members of arriving appointments and escort guests to their designated rooms
• Answer routine questions about services, products, and location directions
• Immediately notify management of customer service and security issues
• Receive and process deceased belongings, following chain of custody procedures
• Answer and route incoming calls to staff members
• Maintain a comfortable environment for clients, providing beverages and amenities as needed
• Maintain the guest-waiting area, disposing of trash and straightening furniture
• Receive and process incoming mail and packages
• Maintain organized electronic and paper files and records
Requirements
• High School Diploma or equivalent
• Six months of general office, receptionist, or administrative support experience preferred
• Proficient in operating telephones, fax, and copier
• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Ability to work a schedule including Saturday and Sunday and beyond standard business hours
Why Join Our Team?
At SCI Shared Resources LLC, we value our associates and strive to create a supportive and inclusive work environment. If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
SCI Shared Resources LLC is seeking a skilled and compassionate Customer Service Representative - Part Time to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to families and visitors, ensuring a warm and welcoming experience in our facilities.
Key Responsibilities
• Greet and assist guests and visitors, offering support and guidance as needed
• Notify staff members of arriving appointments and escort guests to their designated rooms
• Answer routine questions about services, products, and location directions
• Immediately notify management of customer service and security issues
• Receive and process deceased belongings, following chain of custody procedures
• Answer and route incoming calls to staff members
• Maintain a comfortable environment for clients, providing beverages and amenities as needed
• Maintain the guest-waiting area, disposing of trash and straightening furniture
• Receive and process incoming mail and packages
• Maintain organized electronic and paper files and records
Requirements
• High School Diploma or equivalent
• Six months of general office, receptionist, or administrative support experience preferred
• Proficient in operating telephones, fax, and copier
• Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Ability to work a schedule including Saturday and Sunday and beyond standard business hours
Why Join Our Team?
At SCI Shared Resources LLC, we value our associates and strive to create a supportive and inclusive work environment. If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
