Lead Certinia Systems Admin Manager

In this role, you will be the Solution Architect for our PSA software, leading a team of technical experts in the development and support of the Certinia platform. It is critical to possess a deep understanding of Certinia to ensure we have the right capabilities internally to support the platform and enhance our firm's assets. As the Certinia technical architect and expert, this role partners closely with the Lead Architect, Product Owner, Program Manager, senior business stakeholders, and vendors, to ensure the solution meets the firm's needs across all touch points.

• Lead the design and implementation of solutions in the Certinia platform.
• Develop system architectures that optimize performance, security, and user experience.
• Provide best practices and technical guidance to the team of administrators, developers, and business analysts to design and build innovative solutions that align with customer goals and challenges.
• Partner and help advocate for Certinia solutions with Product Owner and Sr. Business stakeholders.
• Lead the technical evaluation, scope, and completion of new enhancement and business process requests.
• Manage and ensure all technical responsibilities including user account maintenance, reports and dashboards, workflows, and other point-and-click configuration items are handled within the team.
• Collaborate with vendors, ITS, Finance, and Human Capital colleagues globally to support the development and growth of the Certinia platforms.
• Ensure completion of periodic internal system audits and prepare for upgrades.
• Oversee Salesforce.com data feeds and other integrations in collaboration with other ITS staff.
• Assist in training new users, and grow the Salesforce.com skill set across the organization.
• Collaborate with technical teams to guide them in creating and maintaining reports in Salesforce.com and extracting insights for advancing business revenue.
• Lead and be ultimately responsible for resolving user-identified functional and technical issues on the Salesforce platform and Certinia PSA software.
• Be the subject matter expert, recommending enhancements, best practices, and new processes to optimize use and adoption of the platform.

• Minimum of 10 years of Salesforce/FinancialForce/Certinia platform administration.
• Experience establishing a support team from the ground up, including training, SLA's, documentation.
• Multi-year management experience of a large globally distributed end-user and system support team.
• Certinia software experience.
• Extensive stakeholder management experience.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, validation rules, page layouts, record types.
• Strong understanding of permissions and sharing framework and ability to manage complex permission levels via profiles, role hierarchy, sharing settings, and field-level security.
• Able to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
• Creative and analytical thinker with strong problem-solving skills.
• Proven ability to design (i.e., solution options) and implement new processes and facilitate user adoption.
• Solid understanding of the Salesforce and FinancialForce data model and relationships between objects.
• 5 years of public cloud experience.

• Experienced Salesforce and FinancialForce administrator with management experience of a high-performing team.
• Industry-recognized qualifications and certifications.

Some additional skills that would be nice for you to have:

• Advanced Salesforce certification.
• Agile development experience.