What are the responsibilities and job description for the Field Service Technician position at Scientel Solutions LLC?
The Field Service Technician is responsible for performing tasks associated performing troubleshooting, interfacing with the customer, leading the incident/problem management process, and ensuring timely resolution to issues. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team. The position will be expected to interact heavily with various customers, both internal and external, to promptly resolve issues ensuring customer satisfaction, and SLAs are adhered to. They act as a vital link between the customer, equipment, and the Tier I and Tier 3 functions of the NOC. Technicians provide technical assistance and prioritization to the assigned NOC shift ensuring completion of daily tasks and workflows.