Data Center Technician III

Scientific Games :

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Description

• Ability to plan, facilitate and execute system and functional testing and UAT for projects and enhancements.
• Ability to follow maintenance protocols in accordance with all company protocols to ensure systems accuracy and security.
• Monitor all software and hardware that support the sports wagering system.
• Strong attention to detail is required to ensure all aspects of the operational environment are maintained
• Ability to provide guidance to other groups regarding IT processes, risks and best practices as it pertains to the Operations environment.
• Act as a Liaison between the lottery client and software development on assessing client's needs and requests and interpreting those into the technical documentation needed to initiate the software development process
• Responsible for working with development, the local support staff and the client for the entire life cycle of a change to the central system, from entry of request, to ensuring QC, to packaging within a scheduled software release.
• Ability to problem solve and gather data to troubleshoot and resolve critical system issues
• Test and deploy content to production devices including LIMS and KENO hardware.
• Ability to write, maintain, and execute software and technical requirement specifications
• Assist with Testing Lottery Application Software
• Assist with Video testing
• Create and execute test plans for various system testing
• Sports Software Implementation in the Production Environment
• Escalation person for Sports / Keno / Operational issues
• Sports Parlay Card Weekly Testing
• Processing Weekly Mail Pays
• Work with Field Service to Troubleshoot and Diagnose Problems
• Create Procedural Documentation for Sports as assigned
• Log and report problems to management
• Must be able to prioritize tasks as assigned
• Ability to work with field staff, Retailer base, and Lottery to troubleshoot and resolve different situations
• Other duties as assigned

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Position Requirements / Qualifications :

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Skills / Abilities :

Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all the movements described.

Scientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence / background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.