What are the responsibilities and job description for the Senior Tech Ops Engineer position at Scientific Games?
Scientific Games LLC is looking for a self-motivated, highly experienced Senior TechOps Engineer to join a small but growing Technical Operations team that supports our player Loyalty and iLottery solutions. Our team works closely with our Infrastructure, Development, and testing teams, identifying issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for existing and new customers.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Successful candidates will have a technical background focused on Windows Server operations, supporting .Net web applications and services, and a basic to intermediate level of competence with SQL Server database administration tasks. Familiarity with IIS, AlwaysOn Availability Groups, and running highly available, multi-data center solutions is highly preferred.
Job Duties / Key Accountabilities
- Provides tier 2 support for the ESB, Shared Services, METAL, SciTrak, GemIntelligence, and GemRetailer lottery servers and services. Supports other platforms as required.
- Support new customer implementations as well as support and maintain existing customer solutions.
- Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
- Ensure system capacity is being monitored and considered in planning.
- Identify and address system security concerns.
- Ensure incidents assigned to the team are being managed within agreed SLAs.
- Define, refine, and track Service Level Objectives.
- Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles.
- Train Tech Ops Engineers, site management, and QA as needed.
- Participate in a 24x7x365 on-call rotation.
Qualifications / Skills / Knowledge
Required :
Education / Qualifications
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