Field Service Engineer

Field Service Engineer - Chicago

Territory: Primarily Northern Illinois, Wisconsin, Minnesota, and Iowa, with occasional travel to other regions in the U.S. and potentially Canada as needed. The focus will be on the Midwest/Central U.S.

Role Overview: This role involves the installation, repair, and maintenance of specialized equipment within a defined territory, with some fieldwork in regions requiring travel by air. You will be responsible for ensuring customer satisfaction by maintaining products at peak performance and providing hands-on support.

Scope of Responsibility: The main objective of this position is to install new systems, provide customer training on the equipment, and support existing installations within the Midwest/Central U.S. region. The role will require both local and regional travel, with occasional trips outside the primary territory to meet customer needs.

Key Responsibilities

• Take full ownership of assigned work orders, including preparing by reviewing the problem with the customer, scheduling appointments, ordering necessary parts, and ensuring the work order is completed and closed with customer communication.
• Perform preventative maintenance, troubleshoot, diagnose, and repair equipment to ensure optimal performance.
• Conduct customer training on the safe and effective operation of the equipment, ensuring their success.
• Record and report maintenance and repair activities, capturing detailed information about the instruments and customers via the company’s service system.
• Manage and maintain personal inventory of service parts, ensuring accuracy in record-keeping and physical organization.
• Represent the company professionally to create a positive impression and experience for customers.
• Communicate clearly and effectively with both internal and external customers.
• Promote products and services, leveraging product knowledge to suggest solutions and provide feedback to the sales and marketing teams.
• Assist the technical support team as needed.
• Submit expense reports accurately and on time.
• Coordinate travel and work schedule to align with team objectives.
• Perform other duties as required.
  
  

Skills And Requirements

• Strong technical knowledge and troubleshooting skills, with the ability to diagnose and repair equipment logically and effectively.
• Customer-focused attitude, both internally and externally.
• High-level understanding of instrumentation and its applications, with a willingness to learn new systems.
• Familiarity with safe laboratory practices and working on electronic equipment in chemical lab environments.
• Ability to convey technical information clearly to both technical and non-technical individuals.
• Capable of reading and interpreting technical documents, such as safety protocols and operation manuals.
• Strong communication skills, including the ability to write reports and deliver presentations.
• Ability to work independently as well as part of a team.
• Able to handle pressure while maintaining professionalism.
• Associate's degree or relevant experience preferred.
• 1 years of experience as a Field Service Engineer or similar role.
• Experience with ERP or CRM systems is a plus.
  
  

Work Environment: This is a field-based role, working at customer sites, primarily in laboratory environments.

Travel Requirements

• Approximately 60% travel, with a mix of local travel and flights, and 2-3 overnight stays per week.
• Occasional travel for service meetings, training seminars, and potential international trips for training or collaboration with global colleagues.
• Initial onboarding will involve more frequent travel for training, which will decrease to once per quarter after completion.
  
  

How To Apply We'd love to hear from you! Send us an email at emily@scientificsearch.com and share why you're interested in this role. Please include Job#19010 in your subject line.