Operations Manager

The Operations Manager is a pivotal leader responsible for overseeing production operations, ensuring safety, quality, and efficiency, and becoming a subject matter expert in Thermal Spray Non-Skid technology. The Operations Manager ensures exceptional service delivery by translating customer requirements into repeatable processes and driving continuous improvement, while fostering a culture aligned with the Company's core values.

Job Duties And Responsibilities

Leadership

• Develop team performance metrics, evaluate outcomes, and implement corrective actions when necessary.
• Train and develop team members to meet business objectives, ensuring career growth for Team Leaders and staff.
• Establish and evaluate individual performance standards for team members.
• Foster a culture aligned with the Company’s core values, focusing on quality, safety, production, and customer satisfaction.
  
  

Production Execution

• Oversee production planning to allocate resources effectively for short- and long-term demand.
• Analyze and improve key production metrics (turnaround time, quality, throughput, etc.).
• Identify and implement operational improvements using technical expertise and consulting subject matter experts as needed.
• Lead continuous improvement initiatives, ensuring production teams meet evolving customer and business needs.
• Manage production readiness for after-hours work and ensure customer requirements are met outside standard hours.
  
  

Quality, Health & Safety

• Implement and enforce safety policies and practices, addressing deficiencies promptly.
• Ensure compliance with ISO 9001 and QP6/QP1 standards.
• Maintain strict 5S standards and oversee preventive maintenance schedules.
• Handle government documentation for workplace incidents and facilitate modified duties or return-to-work programs as needed.
  
  

Skills And Qualifications Required

Education and Experience

• Bachelor’s degree in engineering, business, or equivalent direct experience.
• Minimum 10 years in a preservation or thermal spray field service environment.
• At least 5 years of leadership experience in production, operations, or customer service.
  
  

Skills

• Strong customer focus and decision-making skills.
• Proven expertise in leading production teams and mobile crews with thermal spray equipment.
• Experience with robotic automation and machining/grinding processes.
• Competence in variance analysis and continuous improvement strategies.
• Proficiency in MS Office Suite.
• Excellent interpersonal, analytic, written, and verbal communication skills.
  
  

Work Environment

• Primarily operates within production facilities in Virginia and mobile crew sites.
• Collaborates closely with teams, customers, and executive leadership.
  
  

Physical Demands

• Requires frequent travel, including international, up to 50%.
• May involve physical activities like equipment operation and on-site coordination.
  
  

Compensation And Benefits

• Competitive salary and comprehensive benefits package.