What are the responsibilities and job description for the Salesforce Project Manager position at SCIGON?
Salesforce Project Manager
Salary: $86,250 -$115,000
Benefits include:
- Paid vacation, holiday and sick time
- Medical, dental, and vision insurance options
- 401(k)/profit sharing
Key Responsibilities:
- Spearhead the end-to-end management of a Salesforce implementation project aimed at transforming help line operations through automation.
- Partner with stakeholders to define clear project objectives, measurable success metrics, and a roadmap for implementation.
- Oversee the development and deployment of the automated system, ensuring seamless integration with existing workflows and systems.
- Introduce best practices to enhance caller experience and reduce manual intervention, fostering operational efficiency.
- Lead cross-functional teams with a collaborative mindset, ensuring adherence to timelines and budgets while mitigating risks effectively.
- Deliver transparent and insightful updates to stakeholders, articulating progress, challenges, and innovative solutions.
- Ensure successful adoption and operational readiness of the automated system by guiding both technical teams and end users.
Qualifications:
- Extensive experience managing Salesforce projects, with a focus on process automation and operational optimization.
- A proven track record of implementing innovative solutions to enhance customer interactions and reduce manual workload.
- Familiarity with the healthcare industry's unique challenges and requirements is highly desirable.
- Exceptional project management skills, encompassing strategic planning, execution, and effective communication with diverse stakeholders.
- Strong leadership and problem-solving capabilities, with a history of delivering impactful results in complex environments.
- Expertise in similar automation efforts or advanced CSR systems is a valuable advantage.
Salary : $86,250 - $115,000
