What are the responsibilities and job description for the Head of Membership position at Scion Staffing?

Job Description

Scion Nonprofit Staffing has been engaged to conduct an immediate search for a Head of Membership for a globally recognized nonprofit professional association dedicated to advancing commercial and contract management practices. This remote-based role offers an exciting opportunity to lead membership initiatives and drive operational efficiencies for an organization with a global reach across 180 countries. Reporting directly to the Chief Operating Officer, the Head of Membership will oversee a team and work closely with regional teams to support and manage corporate membership accounts worldwide.

The ideal candidate is a dynamic, process-driven professional with exceptional leadership, analytical, and communication skills. This individual will be instrumental in developing strategies to enhance member engagement, improve retention, and grow the association's global membership base. This is a full-time, permanent position that may require some travel.

KEY RESPONSIBILITIES :

Membership Strategy and Growth

Develop and implement long-term strategies to increase individual membership and improve member retention.
Create and execute operational plans to achieve annual membership targets, including attracting new members and converting guests to paid memberships.
Work with business development teams to support and grow the corporate membership portfolio.

Leadership and Team Management

Lead and mentor the Member Services team and Community Manager, ensuring 24 / 7 global coverage and exceeding key performance indicators (KPIs) and service level agreements (SLAs).

Manage and mentor a high-performing team of four, fostering a collaborative and innovative team culture.

Member Experience and Engagement

Own the member user experience, optimizing user journeys through the website and ensuring a seamless experience for members and learners.

Collaborate with the marketing team to deliver a member communications strategy that drives active engagement across all membership levels.

Implement initiatives to enhance member satisfaction and create a best-in-class member experience.

Data Analysis and Operational Efficiency

Partner with the Business Intelligence Manager to analyze member data and trends, identifying areas of opportunity and implementing data-driven actions.

Streamline processes and drive operational efficiencies across the organization.

Support the transition to a new CRM platform, website, and member portal, ensuring strong adoption and becoming the CRM platform business owner.

Stakeholder Management and Collaboration

Collaborate with regional teams, business development units, and internal stakeholders to support corporate membership accounts and strategic initiatives.

Build and maintain strong relationships with key stakeholders, including members, partners, and internal teams, to enhance engagement and satisfaction.

QUALIFICATIONS :

Minimum of 7 years of experience in membership management, preferably in a global organization or professional association.

Proven track record of leading teams and driving membership growth initiatives.

Strong analytical skills and experience with data analysis tools, such as Power BI.

Excellent interpersonal and communication skills, with the ability to work effectively in a global, multicultural environment.

High level of IT literacy, including proficiency with Microsoft Office and CRM systems.

Experience managing global teams and understanding the complexities of operating in different regions and cultures.

Proven success in implementing customer experience initiatives in a membership-based organization.

COMPENSATION AND BENEFITS

This full-time position offers a competitive salary range of $70,000â??$100,000, dependent on experience. The role provides an exciting opportunity to contribute to a mission-driven organization with a global impact. Additional benefits and compensation details will be provided during the interview process.

HOW TO APPLY :

For immediate consideration, please provide your resume and cover letter, sharing more about your experience and interest in this role via https : / / scionexecutivesearch.com / job / 12664 / .

ABOUT OUR SEARCH FIRM :

Scion Nonprofit Staffing is an award-winning national nonprofit recruitment and staffing specialist for nonprofit organizations, foundations, associations, and educational institutions! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals supporting incredible missions and programs. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire nonprofit recruiting, interim leadership placement, and temporary professional staffing.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times . Additional information about our firm and our practices can be found online. Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.Â

For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualifiedÂ applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.

Company Description

Our Mission

It is our mission to diligently provide the nation’s best staffing and executive search services, guided by socially conscious business practices. At Scion, we lead by example, consistently promoting operational excellence; delivering employee and client satisfaction; upholding professional ethics; celebrating diversity, equity, and inclusion; and fostering the true potential of our industry.

Our Name

Scion Staffing takes its name from a scion : the portion of a plant which, when attached to a new foundation, can grow new life. With great care, we strategically place new talent to empower organizational growth.

Our Values

DIVERSITY, EQUITY, & INCLUSION

We believe diverse teams are more than a strength; they are essential for success. We aim to be proactive in our work to ensure that our application, interview, and hiring processes are inclusive, equitable, and beneficial for all. We practice and promote these values throughout our firm and externally in the partnerships and connections we intentionally create.

INTEGRITY & ETHICS

We do the right thing. We listen empathically to our candidates, clients, staff, and partners. We communicate honestly, with kindness and respect, and we deliver on our commitments.

SERVICE EXCELLENCE

We are committed to excellence in everything we do, striving to deliver lasting value to our clients, candidates, partners, and staff.

LEARNING & INNOVATION

We continually refine our services, processes, communication, and operational systems and structures, utilizing ever-evolving technological tools to empower our far-reaching impact and growth. We are humble and embrace individual professional development opportunities to strengthen our company from within.

PASSION

We take pride in empowering our clients’ strategic hiring goals and connecting extraordinary candidates to new career pathways. We celebrate the opportunity to uplift and improve the futures of individuals and organizations alike.

TEAMWORK & POSITIVITY

We are committed to providing value and inspiring others through our work. We believe empathy and positivity fuel effective collaboration. We hold these core values and leverage them at all levels of our organization. Together, we succeed.

Company Description

Our Mission It is our mission to diligently provide the nation’s best staffing and executive search services, guided by socially conscious business practices. At Scion, we lead by example, consistently promoting operational excellence; delivering employee and client satisfaction; upholding professional ethics; celebrating diversity, equity, and inclusion; and fostering the true potential of our industry. Our Name Scion Staffing takes its name from a scion : the portion of a plant which, when attached to a new foundation, can grow new life. With great care, we strategically place new talent to empower organizational growth. Our Values DIVERSITY, EQUITY, & INCLUSION We believe diverse teams are more than a strength; they are essential for success. We aim to be proactive in our work to ensure that our application, interview, and hiring processes are inclusive, equitable, and beneficial for all. We practice and promote these values throughout our firm and externally in the partnerships and connections we intentionally create. INTEGRITY & ETHICS We do the right thing. We listen empathically to our candidates, clients, staff, and partners. We communicate honestly, with kindness and respect, and we deliver on our commitments. SERVICE EXCELLENCE We are committed to excellence in everything we do, striving to deliver lasting value to our clients, candidates, partners, and staff. LEARNING & INNOVATION We continually refine our services, processes, communication, and operational systems and structures, utilizing ever-evolving technological tools to empower our far-reaching impact and growth. We are humble and embrace individual professional development opportunities to strengthen our company from within. PASSION We take pride in empowering our clients’ strategic hiring goals and connecting extraordinary candidates to new career pathways. We celebrate the opportunity to uplift and improve the futures of individuals and organizations alike. TEAMWORK & POSITIVITY We are committed to providing value and inspiring others through our work. We believe empathy and positivity fuel effective collaboration. We hold these core values and leverage them at all levels of our organization. Together, we succeed.

Salary : $70,000 - $100,000

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