What are the responsibilities and job description for the Operations Manager position at Scioto Services?
Company Overview
Scioto Services, a Marsden Company, offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Scioto means a career with a Company that will support your growth.
Position Summary
The Operations Manager oversees a team executing a high level of customer care for a key account in Findlay, OH and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. Through strong communication and company support, the Operations Manager will focus on five key areas:
Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
Growth – Identifying opportunities that improve our client’s services and deliver growth.
Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.
Key Responsibilities
Directs and manages key operational functions
Develops and maintains relationships of trust and engagement with on-site client
Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
Builds a culture of work safety and leads by example with one's own safe behavior
Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
Conducts regular operations staff / training meetings with all direct reports
Manages budget and controls expenses effectively
Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment
Skills and Qualifications
Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
Highly motivated and results oriented
Strong analytical and decision-making skills
Ability to identify and solve complex problems
High emotional intelligence
Exceptional customer service
Excellent oral and verbal communication skills
Strong continuous improvement mindset
Highly adaptable to changes in the work environment and competing demands
Education and Experience
5 years of leadership experience leading a complex and multi-site team. Janitorial, distribution services, manufacturing, mechanical or other service-related industry experience preferred
Demonstrated ability to provide leadership with responsibility for a decentralized workforce
Measures of Success
Meet or exceed net income growth targets
Meet or exceed client retention goals
Meet or exceed employee retention goals
Meet or exceed management development goals
Meet or exceed safety performance standards
Maintain a detailed strategic plan for all areas of responsibility
Business Conduct
Commits to behave in compliance with the company’s values and Code of Conduct.
Builds a culture of work safety and lead by example with one’s own safe behavior.
Ensures one’s own compliance with the Company’s published Operating Standards.
Treats co-workers with respect and approaches conflict with positive intent and professionalism.
Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.
EEO Statement
Scioto Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Scioto Services, a Marsden Company, offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Scioto means a career with a Company that will support your growth.
Position Summary
The Operations Manager oversees a team executing a high level of customer care for a key account in Findlay, OH and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. Through strong communication and company support, the Operations Manager will focus on five key areas:
Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
Growth – Identifying opportunities that improve our client’s services and deliver growth.
Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.
Key Responsibilities
Directs and manages key operational functions
Develops and maintains relationships of trust and engagement with on-site client
Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
Builds a culture of work safety and leads by example with one's own safe behavior
Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
Conducts regular operations staff / training meetings with all direct reports
Manages budget and controls expenses effectively
Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment
Skills and Qualifications
Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
Highly motivated and results oriented
Strong analytical and decision-making skills
Ability to identify and solve complex problems
High emotional intelligence
Exceptional customer service
Excellent oral and verbal communication skills
Strong continuous improvement mindset
Highly adaptable to changes in the work environment and competing demands
Education and Experience
5 years of leadership experience leading a complex and multi-site team. Janitorial, distribution services, manufacturing, mechanical or other service-related industry experience preferred
Demonstrated ability to provide leadership with responsibility for a decentralized workforce
Measures of Success
Meet or exceed net income growth targets
Meet or exceed client retention goals
Meet or exceed employee retention goals
Meet or exceed management development goals
Meet or exceed safety performance standards
Maintain a detailed strategic plan for all areas of responsibility
Business Conduct
Commits to behave in compliance with the company’s values and Code of Conduct.
Builds a culture of work safety and lead by example with one’s own safe behavior.
Ensures one’s own compliance with the Company’s published Operating Standards.
Treats co-workers with respect and approaches conflict with positive intent and professionalism.
Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.
EEO Statement
Scioto Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
