What are the responsibilities and job description for the Customer Service / Bartender position at Scissors & Scotch?
We're Scissors & Scotch (scissors as in hair, scotch as in booze)
We are looking for a passionate Customer Service Associate (Lounger) to join our team. In this position, you are like air traffic control. You assist clients booking appointment, checking in / out, whip up their craft drinks or coffee, carry a conversation, etc. It's a mix of Bartending (low volume) and Barber Shop Reception work. Cool right?
To help the barber & stylist team, you will :
- Create, edit, reschedule and cancel appointments.
- Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists.
- Notify the grooming staff when a client has arrived.
- Check out clients, after an appointment.
- Learn how to make and serve our signature drinks in the lounge (must be TABC certified)
- Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
- Monitor appointment timeliness and ensure the schedule is running on time.
- Make scheduling alterations if, say, people get behind, to get things back on track.
Our loungers are client experience professionals , responsible for greeting, making people feel comfortable, offering drinks, answering questions, starting conversations, creating relationships, and generally creating a fun, welcoming environment.
To help the clients, you will :
Note : A TABC Servers Permit is required to serve liquor. The cost for this online course is reimbursed fully and must be obtained within the first 60 days of employment.
Compensation : $15 / hour plus bartending tips.
Salary : $15
