What are the responsibilities and job description for the Clinic Receptionist position at SCK Health?
Schedule: Monday – Friday 8AM-5PM
Location: SCK Health Specialty Clinic @ 6403 Patterson Parkway
Pay: Starting at $15/HR
Responsibilities and Duties:
- Answering multiple phone lines.
- Send patient cases to clinical staff as phone messages come in.
- Follow specific polices for all providers.
- When scheduling appointments, carefully screen patients for new addresses, new phone numbers, new insurance, any and all new patient information within the chart.
- Daily chart prep (see chart prep instructions).
- Patient reminder calls one (1) day prior to scheduled appointment for those not receiving automated calls through the EMR.
- Check for deceased patients each day in the newspaper and/or funeral home websites.
- Fax patient paperwork into Athena (see instructions).
- Check patients out continuously throughout the day.
- Informs patients of any existing balance noted in the computer and requests that the patient be prepared for any payment due at time of visit.
- Verifies method of payment for service (Medicare, private pay, private insurance, self pay forms, etc) and collects data and/or payment as appropriate.
- Call all no show patients and documents why patient no showed.
- Complete no show letters and documentation as requested.
- Maintain the lobby and reception areas in a manner that is organized, neat, and clean.
- Check drop boxes for out dates needing to be returned to clinical areas.
- Checking Drug Reps in and out of the clinic.
- Maintains established department policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
- Assists in the care and maintenance of department equipment and supplies – alert Office Manager of any equipment malfunction, etc.
- Attend scheduled department staff and clinical meetings.
- Exercises utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to clinic policies and HIPAA requirements.
- Closing duties (see instructions).
- Check emails multiple times daily.
Qualifications:
- Education: High School Diploma
- Certifications: BLS within 6 months of hire.
- Above average interpersonal communication skills; ability to deal with public, patients, and fellow staff in a pleasant, positive, professional manner.
- Ability to disconnect from negative attitudes, negative behavior, and not feed into but, add positive to the situation.
- Highly developed attention to detail and organization skills, preferred.
- Ability to manage multiple tasks and meet deadlines while keeping a calm exterior and welcoming environment.
- Ability to cross-train in other functions, if necessary.
- Working knowledge of basic communication software.
Physical Demands:
- Frequent lifting and carrying items weighing up to 30lbs.
- Combination of sitting, standing, bending, light lifting and walking.
- Exposed to unpleasant elements.
- Requires the ability to manage stressful situations.
- Occasional stress from varying demands.
Working Conditions:
- Involves frequent personal and telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.
- Well lighted, well ventilated, workspace. Exposure to communicable diseases and other conditions common to clinic settings.
Contact Information
Krista Carrillo | Human Resources Director
620-441-5902 | [email protected]
Salary : $15
