What are the responsibilities and job description for the General Manager position at SCM Hotel Operating Company LLC?
Join our team as the General Manager at Hyatt Place Columbia/Downtown/The Vista!
Imagine a role where your leadership isn't just about managing a team—it's about inspiring and transforming an entire property. As General Manager, you'll be at the helm of our vibrant hotel, shaping unforgettable experiences for our guests and cultivating a team of passionate professionals. This is your opportunity to craft a legacy of excellence and innovation, driving both guest satisfaction and operational success. If you're ready to lead with vision and make a lasting impact, we invite you to join us and boost our hotel to new heights.
Your Role:
As the General Manager you will be the driving force behind the hotel’s daily operations, sales strategies, and financial performance. Some of your key responsibilities will include:
- Lead daily operations across all departments to ensure seamless service which results in high guest satisfaction survey scores.
- Drive revenue growth through effective sales strategies and cost control. Participate in the sales effort by meeting on-site contacts for functions, greeting important clients, and participating in sales calls.
- Generate and prepare budgets and financial reports as required for corporate and ownership groups.
- Participate in ownership calls to review budget and P&Ls.
- Ensure compliance with all brand and corporate standards.
- Handle guest concerns and ensure a high level of satisfaction.
- Manage and mentor department leaders and team members.
- Support recruitment, training, and development of hotel staff.
- Conduct regular property inspections to maintain quality and safety.
- Oversee preventive maintenance and deep cleaning programs.
- Partner with Accounting on AR/AP, payroll, month end, etc.
- Other duties as assigned.
