What are the responsibilities and job description for the Guest Services Agent position at SCM Hotel Operating Company LLC?
Join our team as a Guest Services Agent at Holiday Inn Express Fort Worth Downtown!
Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Guest Services Agent who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.
Your Role:
As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:
- Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
- Operation of the telephone switchboard in a courteous manner.
- Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Assist management with inventory control and stocking products.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Sanitize keys when they are turned in and maintain lobby and public space cleaning.
- Other duties as assigned.
