What are the responsibilities and job description for the Guest Services Supervisor position at SCM Hotel Operating Company LLC?
Join our team as a Guest Services Supervisor at Aloft San Antonio Airport!
Imagine being the guiding force behind every guest’s memorable stay, where your leadership and attention to detail ensure that each visitor feels like a VIP. As our Guest Services Supervisor, your role will be central to maintaining our high standards and maximizing room revenue, all while creating a friendly and efficient atmosphere from check-in to check-out. If you excel in providing top-notch service and enjoy leading a team to success, we’d love for you to join us!
Your Role:
In the position of Guest Services Supervisor, you’ll play a crucial role in leading our team and ensuring our guests receive exceptional service. Some of your responsibilities will include:
- Provide attentive, friendly, and efficient service at the Front Desk, ensuring every guest feels welcomed and valued.
- Handle all guest requests, problems, and complaints with professionalism and follow up to ensure complete satisfaction.
- Assist in motivating, coaching, and managing the Front Office team, including hiring and training.
- Maximize room revenue and occupancy by analyzing daily reports, monitoring rate efficiency, and overseeing credit reports.
- Assist with scheduling and reviewing payroll submittals.
- Work closely with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, etc.
- Ensure proper cash handling, monitor reservations for courtesy and upselling, and manage key control and Front Office procedures.
- Participate in M.O.D. and Night Audit coverage as scheduled.
- Other duties as assigned.
