What are the responsibilities and job description for the Guest Services Supervisor position at SCM Hotel Operating Company LLC?
Join our team as a Guest Services Supervisor at Hilton Richardson
Imagine being the guiding force behind every guest’s memorable stay, where your leadership and attention to detail ensure that each visitor feels like a VIP. As our Guest Services Supervisor, your role will be central to maintaining our high standards and maximizing room revenue, all while creating a friendly and efficient atmosphere from check-in to check-out. If you excel in providing top-notch service and enjoy leading a team to success, we’d love for you to join us!
Your Role:
In the position of Guest Services Supervisor, you’ll play a crucial role in leading our team and ensuring our guests receive exceptional service. Some of your responsibilities will include:
- Provide attentive, friendly, and efficient service at the Front Desk, ensuring every guest feels welcomed and valued.
- Handle all guest requests, problems, and complaints with professionalism and follow up to ensure complete satisfaction.
- Assist in motivating, coaching, and managing the Front Office team, including hiring and training.
- Maximize room revenue and occupancy by analyzing daily reports, monitoring rate efficiency, and overseeing credit reports.
- Assist with scheduling and reviewing payroll submittals.
- Work closely with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, etc.
- Ensure proper cash handling, monitor reservations for courtesy and upselling, and manage key control and Front Office procedures.
- Participate in M.O.D. and Night Audit coverage as scheduled.
- Other duties as assigned.
