Overnight Loss Prevention Officer

The Hilton DFW Lakes is looking for an Overnight Loss Prevention Officer to join the team! The shift time for this role is typically 10:00 pm to 8:00 AM 4 days a week.

The Loss Prevention Officer monitors and patrols assigned areas to provide a safe environment for guests and employees. Minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing people or property in or about the hotel's facilities.

Essential Requirements:

• Maintain complete awareness of:
  a) Scheduled group activities Hotel facilities and services.
  b) Hours of operation.
  c) Facility layout.
  d) Fire and emergency plans.
  TABC laws and regulations.
• Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer.
• Issue keys to designated hotel personnel. Maintain accurate records and insure the safekeeping of such in accordance to hotel procedures.
• Ensure all non-hotel personnel arriving at employee entrance are properly identified and their purpose for being on property verified.
• Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.
• Provide escorts for employees as needed on the PM shift, or in special circumstances as needed.
• Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police) cooperatively.
• Coordinate emergency situations as specified in the safety manual.
• Contact the Director of Loss Prevention immediately for emergency situations. Contact the Director of HR in any instances involving employees.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property, checking all designated points and document all actions taken in accordance with departmental standards.
• Resolve safety hazards and emergency medical situations.
• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
• Challenge suspicious persons on hotel property in accordance with departmental procedures.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.
• Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Coordinate towing of vehicles as specified in department procedures.
• Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
• Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
• Patrol property in company vehicle and address safety concerns.
• Maintain confidentiality of all Security and hotel reports/documents. No information is to be released to outside individuals or agencies.
• Promote positive relations with guests and employees alike.
• Communicate with designated hotel personnel in accordance with hotel standards.
• Conduct lock interrogations.
• Operate CCTV system
• Operate fire system
• Report to  all Workers Comp accidents
• Other duties may be assigned

Qualifications:

• 1 year previous Loss Prevention experience-Hotel experience required
• Must be computer literate, familiar with Word and Excel programs.
• Knowledge of local laws, investigative methods and fire safety.
• Valid certification in C.P.R. and first aid.
• Certification in TABC

Amazing Benefits!

We offer an outstanding benefits program which includes:

• Paid vacation, holiday and sick time.
• Medical, Dental, Vision insurance - you may participate in our health benefits after 30 days of employment with us! 
• Employer matched 401(k) Retirement Plan - plan your retirement with our generous company match! (terms and conditions apply)
• Hotel Travel Discounts in all Hilton Family of Brands!
• Daily Pay -  control when you get paid! Voluntary benefit that let's you access your pay the same day!