What are the responsibilities and job description for the Customer Service Representative position at SCN - Search Consulting Network?
Customer Service Representative
This position serves to support the outside sales team and marketing efforts by turning sales leads and/or customer calls into actual sales that are profitable for the company. Customer Service Representatives must understand how their daily work performance impacts the company in terms of profitability, customer satisfaction, repeat business, customer loyalty, sales growth, cost containment, and the ability of other departments to do their jobs effectively. Members of the Customer Service team work directly with customers, vendors and other company team members
Location – Salem, VA
Company
• The company was founded in 1970
• Industrial cutting tool distributor who operates in the industrial and integrated supply sector
• Offer a full range of inventory management systems, including wireless, barcoded warehouses, RFID cribs, and multiple vending platforms
Background Requirements (If you don’t have all of the requirements, don’t worry! It is not necessary to have every single bullet point in your experience)
• Must have High School Diploma or GED
• Must have the ability to communicate effectively with customers, vendors, and company personnel
• Must be team-oriented and willing to work together with all team members
• Working knowledge of Microsoft Office, computer proficiency, and general office equipment skills
• Must have analytical skills with good problem-solving capabilities
• Must have effective time management skills
• Must be able to manage a continual flow of new or changing information on a regular basis.
Job Responsibilities
• Overall responsibility to all data entry, process flow, communication, delivery of product or information needed by the customer as well as resolution to any and all issues that may arise within any given transaction
• As a team, not only responsible for own workload but also responsible for reaching out to other members of the team to assist with each other’s workload when time is available
• Learning and understanding all necessary functions of P21
• Processing customer quotes in a professional and timely manner
• Responsible for use of Sales History, Intranet resources, other staff or internet to assist with sourcing product from the correct supplier
• Responsible for obtaining accurate pricing and lead times from suppliers to relay to the customer via the P21 quoting platform
• Work with outside sales staff to set margin for product lines per customer
Compensation
• Competitive hourly wage, bonus, benefits
If you are interested and qualified, please send your updated resume as a MS Word document, and how you fit this specific position to jim.guerrera@SCNteam.com
