What are the responsibilities and job description for the NYC Shelters- Social Service Supervisor position at SCO Family of Services?
Social Service Supervisor
- Directly supervise Case Manager Supervisor, Case Managers, Employment Specialists, Housing Specialists, Substance Abuse Counselors, Continuing Care Workers, and Clinical Social Workers.
- Monitor and complete tasks related to time and attendance, annual performance evaluations, and related salary enhancements.
- Identify, implement, and document staff development issues, which include, but are not limited to, ensuring staff completion of agency mandated courses, core curriculum, and other indicated training.
- Collect, analyze, and report on team statistics as indicated by SCO Family of Services and regulatory bodies.
- Ensure program compliance with appropriate governmental regulations through adherence of SCO Family of Services’ case record review policy, unit inspection policies and other related policies.
- Coordinate specific areas of service delivery as assigned; e.g. employment, CLIENT TRACK, and mental health
- Act as the primary CLIENT TRACK trainer for all client service staff after successful completion of all CLIENT TRACK ‘Train the Trainer’ modules.
- Understand and ensure compliance with all service policies and procedure of SCO Family of Services.
- Identify service delivery gaps and develop indicated service linkages.
- Review all resident complaints and incident reports; ensure follow up on all findings.
- Attend and participate in new resident orientation.
- In the absence of the Assistant Program Manager/Case Manager Supervisor/Client Services/Program Services, act as liaison with other departments.
- Monitor length of stay for residents to ensure compliance with governmental regulations and policies of SCO Family of Services.
- Ensure the delivery of quality and appropriate services to clients through case record audits, CLIENT TRACK reports, case conferences, team meetings, and supervision.
- Ensure compliance with involuntary discharge regulations.
- Perform all other duties as assigned.
- SCO Family of Services is an equal employment opportunity employer
Qualifications
- MSW or MA/MS in a related field wit clinical focus required.
- Minimum three (3) years supervisory experience.
- Knowledge and understanding of team concepts, preferably in a residential setting.
- Bilingual (English/Spanish) a plus.
- Computer literate specifically with Microsoft applications required.
- Must possess excellent organizational skills.
Statement
SCO Family of Services is committed to ensuring the safety of our clients. All staff are screened and trained. Any inappropriate interactions with clients are taken seriously. We will fully cooperate with authorities in any case of abuse.
