PROGRAM MANAGER

Key Responsibilities:
A. Program Services
• Ensure high-quality food services, resident care, and staff-youth relationships.
• Oversee daily and weekly routines, enriching activity programming, and positive peer group dynamics.
• Implement effective behavioral management strategies, including discipline and limits.
• Facilitate regularly scheduled resident house meetings across all assigned facilities.

B. Household Issues
• Maintain clean, safe, and organized facilities with proper fire protection systems.
• Advocate for adequate furnishings, timely repairs, and maintenance.
• Ensure culturally relevant and aesthetically pleasing facility decorum.

C. Youth and Family Services
• Support and enhance casework with youth and families, emphasizing educational, health, and vocational services.
• Promote family-to-family engagement and mentor birth parents.
• Leverage community resources and partnerships to support youth and families during and post-discharge.
• Build effective relationships with agencies to ensure continuity of services.

D. Staff Development
• Participate in recruiting and selecting Child Care staff.
• Provide training and development opportunities for staff members.
• Directly supervise Senior Child Care Workers (CCWs) and oversee supervision of other CCWs.
• Lead weekly team meetings for assigned facilities.

E. Administrative
• Ensure compliance with City and State regulations.
• Maintain high-quality documentation and reporting practices.
• Manage program budgets and fiscal controls.
• Schedule Child Care staff and actively participate in management and program meetings.

F. Normative Issues
• Model and promote ethical, dependable, and accountable behavior among staff and residents.
• Foster a culture of teamwork and positivity while addressing and discouraging negative attitudes and behaviors.
• Perform other duties as assigned.

Qualifications
Required:
• High School Diploma or GED.
• Significant college-level coursework in Human Services.
• Demonstrated experience and success in children’s residential services.
• Strong knowledge of the local community and cultural groups served.

Preferred:
• Bachelor’s Degree in a related field.
• Valid NYS Driver’s License.
• Residence in or connection to the community served.
• Proficiency in the language(s) of the community’s major cultural groups.

Key Competencies and Characteristics:
• Team player with a sensitivity to cultural diversity.
• Belief in individuals’ ability to grow and change.
• Ability to set boundaries and maintain a professional helping role.
• Strong interpersonal and communication skills.
• Organizational and leadership abilities to supervise and develop staff effectively.

Organizational Relationships:
• Externally: Interacts with NYC Administration for Children’s Services, government agencies, landlords, and vendors.
• Internally: Collaborates with other service programs and central administrative support services.

Work Environment:
The Program Manager operates within the City-Based Adolescent & LGBTQ programs, aligning with the broader agency structure and objectives.