What are the responsibilities and job description for the Quality Improvement Specialist position at SCO Family of Services?
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SPECIFIC RESPONSIBILITIES
- Assist Program staff to meet and maintain regulatory compliance with Local, NY State and Federal codes and regulations.
- Conduct internal audits and inspections annually and as needed.
- Prepare detailed written reports of findings and deficiencies.
- Ensures thorough and independent Investigation of Reportable Incidents as defined by Part 524.
- Conducts thorough incident investigations as directed according to Justice Center, OMH and Part 524 guidelines.
- Provides detailed written reports using Justice Center and OMH approved format within required time frames.
- Must complete Justice Center and OMH approved Incident Investigation Certification Program and maintain certification as investigator
- Participate in Incident Review meetings.
- Assist with Incident monitoring and Trend Analysis.
- Assist with maintenance of agency incident data base.
- Complete entries into OMH Incident Report Database (NIMRS) as needed.
- Prepare agenda and document minutes of discussion
- Assist Program and other Quality Improvement Specialists to comply with Council on Accreditation (COA) standards.
- Assist with Case Record Review;
- Administration of Consumer Satisfaction Survey,
- Track and review of Behavior Management Training and Restrictive Behavior Management Interventions.
- Assist with Internal Audits as required by COA Standards.
- Prepare detailed Quarterly and Annual Reports
- Participate in Agency wide Quality Council meetings.
- Perform all other duties as assigned.
III. RELATIONSHIP WITH OTHERS
In addition, employees need to possess the following characteristics:
- Be team players and able to interact in a positive manner with Administrative, Managerial, Supervisory, and line staff as well as person’s receiving services and their family members
- Have a strong sensitivity to cultural differences present among staff and clients within our organization and among the people we serve and their families.
- Ability to set limits, maintain role, work collaboratively and respectfully to intervene appropriately as a quality improvement staff person.
Qualifications
- Bachelor’s degree required.
- Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field.
- One year’s experience in quality improvement/program evaluation and/or
administration in not-for-profit settings, preferred. - Experience with computer database and word-processing programs such as MS-Office Suite–Word, Excel, Electronic Health Records
create and maintain databases, track and analyze information and data, desirable. - Experience with audit preparation, accreditation/survey activities (especially CMS, OMH, COA), and Outcomes measurement is desirable.
SCO Family of Services is an Equal Opportunity Employment Employer.
