What are the responsibilities and job description for the Shift Leader position at Scooter\'s Coffee?
INTRODUCTION
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
DESCRIPTION
As one of our Shift Leaders, you are responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as one who leads the team, when the Store Manager is unavailable.
Our Shift Leaders create an accomplished work environment who encourages other associates to be the very best they can be on the job. The Shift Leader also holds themselves accountable as well as others to follow Scooter’s best practices. We all serve the customer by providing amazingly fast, interactive-friendly service and consistent, high-quality products. You just may be the person who brightens a customer’s day with your bright smile and kind conversation. This role is responsible for performing all job duties in a manner consistent with current company processes and procedures. Faithfully maintain all food safety, perform work in a safe, proficient manner and maintain store / food sanitation standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
- Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
- Assist the Store Manager in onboarding and training new team members
- Develop effective working relationships with team members, identifying individual motivation factors
- Proactively seek opportunities to increase individual and team sales
- Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
- Ensure team members follow all health, safety, and sanitation guidelines
- Serve as a key-holder, following all opening and closing procedures
- Demonstrate punctuality, dependability, and adaptability dressed in appropriate attire and ready to be an amazing person to each life you touch.
- Maintain personal hygiene
- Assist Store Manager with administrative duties as requested
QUALIFICATIONS
BENEFITS
