Assistant Store Manager

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Assistant Store Manager - Wheeling, IL

The Assistant Manager is responsible for assisting the Store Manager in all staffing, sales, and operations in this Scooter's Coffee location. This role helps to build and lead a friendly, service-oriented barista team, set a high-energy work pace, drive sales, increase profit, and demonstrate an engaged management style. The Assistant Manager exemplifies Scooter's Coffee core values.

BENEFITS

• Salary/Pay Range: $18/hr based on experience
• PTO: 1 week paid vacation after 12 months of employment
• Upon hiring, 5 days of paid training will begin (location of training tbd)
• Meal and Drink discounts

ESSENTIAL DUTIES & RESPONSIBILITIES

• The Assistant Manager is responsible for the assisting the store manager with the daily

operation of the assigned Scooter’s Coffee location; assists the store manager in directing staff

to ensure that customers are satisfied with their experience; and assist in making certain the

assigned location is profitable; assists in investigating and resolving complaints regarding food

quality or service.

• Ensure consistent and quality customer experience through assisting with proper staffing,

execution of brand beverage recipes and techniques, and fostering the Scooter's "Amazing"

customer service experience

• Maintain store appearance, cleanliness, visual merchandising standards, food safety

standards, and equipment

• Assists the store manager with interviewing, hiring, training, and developing staff to

demonstrate all company standards in customer experience and operations

• Assists the store manager by providing ongoing performance feedback and development for

staff members, identifying individual motivation factors and providing clear, constructive

feedback to reinforce/improve performance, responds to employees’ questions in a timely

manner, enforces dress code, maintains positive employee morale

• Assists the store manager in maintaining accountability in employees using progressive

discipline process; partner with Field Brand Consultant and, when necessary,

Human Resources to make termination decisions

• Contribute to store profitability by seeking opportunities to increase sales and by managing

expenses

• Maintain company standards in personal and store sales/performance metrics; ensures

employees comply with health and food safety standards and regulations

• Assist the store manager in Encouraging and ensuring full team participation in both setting

store goals and developing action plans to accomplish goals

• Ensure all cash handling, point of sale system, safety, and operational procedures are

performed in an accurate, consistent manner

• Assist the store manager with store operations, including managing inventory; orders and

tracks using COGS, inspects supplies and equipment to ensure they are working properly,

performs open/closing procedures and reports as needed

• This role directly reports to the store manager, communicating all achievements and areas of

opportunity within their store and their team

• The Assistant Manager is expected to work 40 hours per week.
• Makes and services specialty coffee and tea beverages, covers shifts as needed

QUALIFICATIONS

• Ability to effectively teach and lead others and create a healthy culture for all
• Excellent communication and interpersonal skills
• Passion for working with people
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Demonstrates honesty, integrity, and a positive attitude while maintaining a guest focused

mentality

• Willingness to learn and embrace change
• Strong problem-solving, multi-tasking, and administrative skills
• Ability to anticipate and respond to customer needs
• 2 years of supervisory experience in a restaurant or retail environment